Need some help?

Have a browse through our most common questions
If you need further assistance, our Support Team is ready to help.

Getting Started

  • Who can sign up with The Lottery Office?

    Anyone aged 18 years and over and who resides in Australia or New Zealand, can register an account with The Lottery Office.

  • How do I sign up to The Lottery Office?

    You can sign up to The Lottery Office using an email address or your existing Facebook or Google account. Just complete these three simple steps:

    1. Click Sign Up at the top of our home page.
    2. Enter your personal details.
    3. Confirm you are over 18 years and agree to our Terms and Conditions and Privacy Policy.

    Once you have joined The Lottery Office you are able to begin playing straight away.

    Please note: The Anti Money Laundering and Counter Terrorism Act 2006 now requires all providers of online gambling operators to verify their customer details within 14 days of the customer opening an account. Our customer accounts are opened upon the customer making their first deposit (for lottery purchases) under the account number allocated to them. Although lotteries are generally exempt from the requirements of the Act in the spirit of cooperation with authorities we also attempt to verify your identity within 14 days.

  • Who is The Lottery Office?

    The Lottery Office is operated by Global Players Network Pty Ltd. We are Australian owned and operated and licensed by the Northern Territory Government. We have offices in Darwin, NT and on the Gold Coast, QLD.

    The Lottery Office is unlike other companies. Our unique business model allows you to enter our own Government approved lotteries. When you enter one of our lotteries, we will then purchase a matching ticket in a major overseas lottery and we will claim any prize that is won from the overseas ticket and pay you the exact same amount. This ensures we are able to pay out any prize and not have to rely on an insurance policy like other companies. It also allows our players to have the chance to win from matched tickets with major overseas lotteries having prizes reaching into the billions.

  • Why should I play with The Lottery Office?

    We believe we can offer you a smarter and safer way to play lottery online. The Lottery Office is unlike other companies. Our unique business model allows you to enter our own Government approved lotteries. When you enter one of our lotteries, we will then purchase a matching ticket in a major overseas lottery and we will claim any prize that is won from the overseas ticket and pay you the exact same amount. This ensures we are able to pay out any prize and not have to rely on an insurance policy like other companies. It also allows our players to have the chance to win from matched tickets with major overseas lotteries with prizes reaching into the billions.

    So, what are you waiting for!? Play Now

  • Is The Lottery Office legal?

    Yes. The Lottery Office is operated by Global Players Network Pty Ltd, and licensed and regulated by the Northern Territory Government of Australia. All of our lotteries are approved, conducted and drawn in the Northern Territory under the supervision of Licensing NT. Our processes and financials are audited annually as required by our Regulator.

  • Is this lottery betting?

    Definitely not. Lottery betting companies operate under a Sports Betting licence and are not approved to run their own lotteries. Most lottery betting companies are headquartered overseas and rely on an insurance policy to pay out large prizes in the case that they have a major winner. They don't purchase matching tickets in the overseas lotteries. In June 2018 the Australian Federal Government passed legislation to ban Lottery Betting under the Interactive Gaming Act. The Lottery Office is a safe, licensed, reliable way for you to win from some of the biggest lotteries in the world. We are proudly Australian owned and operated and our profits stay right here in Australia.

  • Are my details secure?

    Yes. The privacy and protection of your personal data is of paramount importance to our company and we have implemented strict security processes and technical measures to protect your personal information from unauthorised access, improper use or disclosure or accidental loss.

    Your connection to The Lottery Office website is secured by 256 bit encryption technology, ensuring your personal information is protected during transmission to The Lottery Office website.

    Useful link: Privacy Policy

  • Do you support any charities and good causes?

    Yes. The Lottery Office Charitable and Community Benefits Fund was set up to ensure that a percentage of our revenue would be put back into local communities and organisations.

    If you would like to suggest a charity or cause that would benefit from a donation, please contact charity@lotteryoffice.com.au

How it works

  • Does The Lottery Office issue real tickets?

    Yes. When you place an order with us, you are purchasing games in our own Government approved lotteries e.g. USA Power Lotto. After receiving your order, we then purchase a matching ticket in the overseas lottery e.g. US Powerball. Once we have safely secured the matching ticket, we issue you with a Lottery Office ticket, which can be found under 'My Draws' in your Lottery Office account.

  • Who owns the overseas lottery ticket?

    The Lottery Office purchases, owns and retains all rights to the overseas lottery tickets purchased as a result of your order. You are entitled to be paid by The Lottery Office an amount equal to any prize money collected by us as a result of the relevant lottery draw.

  • Will I receive a ticket?

    Yes. You will receive a Lottery Office ticket detailing the game numbers and draw dates for our lottery that you have entered. Your Lottery Office ticket can be found under 'My Draws' in your Lottery Office account. The overseas lottery ticket remains the property of The Lottery Office, and will be stored securely in the country of origin. Some countries have laws forbidding the transport of lottery tickets outside the country.

  • Are there any fees with The Lottery Office?

    The game price for each lottery we offer covers the cost of the matching overseas lottery ticket, GST, a Charity amount and our administration costs. We will never charge any fees for claiming and paying winnings.

    Please be aware that some credit card deposits may incur a 'cash advance fee' due to the activity being considered a 'gambling transaction'. This is determined by a player's bank and you may wish to check with your bank to clarify if your deposits will trigger this fee. To avoid this fee, we suggest using an alternative payment method including Debit Card, Bpay or POLi pay.

    Please note: POLi pay is not available for NZ customers.

  • What is a game?

    1 game is 1 set of numbers.

    With most lotteries, you can either choose your own numbers or choose the quick play option that will automatically and randomly generate a number of games for you with one easy click.

  • How do I purchase a lottery game?

    To purchase a lottery game, simply follow the steps below:

    1. Select a lottery to play.
    2. Choose a Play Option.
      'Quick Play' will automatically generate a chosen number of games and will be added to your cart immediately.
      'Choose your own' allows you to pick specific numbers individually for each game. You can also choose to play in more than one draw with this option.
    3. Click 'Go to checkout' or 'Add to cart'.
    4. Finally, review your order, choose a payment method and click 'Pay Securely'.

    You will receive an order confirmation via email.

  • How do I select numbers?

    There are two ways to pick numbers:

    1. Quick Play (recommended):
      When you choose Quick Play, the correct amount of numbers for the amount of games specified will be randomly generated by our system and added to your cart. All Quick Play options are for one draw only.
    2. Choose your own numbers (if permitted for that lottery):
      Select your numbers by clicking the number on the play slip, once chosen it will become highlighted. Once you have chosen the correct amount of numbers, click 'Confirm'. If choosing your own numbers, you have the option to select multiple draws.
  • How do I replay the same numbers?

    There are two ways to replay the same numbers for a lottery:

    1. Once the draw has taken place, you will receive a results email. In this email there will be a link you can click to 'Play again'.
    2. Once the draw has taken place you can log into your account and navigate to the My Draws section. Clicking 'See full draw details' on the draw with the numbers you want to replay will reveal the option to 'Play again?'
  • How do I find previous results?

    You can view results for all the lotteries we offer on our Lottery Results Page.

    Useful Link: Results Page

    You can also view the results of the draws you entered in your Lottery Office account under 'My Draws'.

    Useful Link: My Draws

  • How do I cancel my game/s?

    The process of purchasing the matching overseas lottery tickets begins immediately after successfully submitting your shopping cart with payment on The Lottery Office website. Overseas lottery ticket purchases cannot be cancelled, therefore all purchases are final with no refund available. In addition some lotteries offer single use or shielded draw numbers that therefore cannot be cancelled. That is why we encourage you to double check your orders in your shopping cart before clicking 'Purchase'.

  • Are my tickets secure?

    As all of our tickets in our lotteries are electronic we have developed features to ensure the security and accountability of our ticketing process. The primary individual ticket identifier is the entry number above the barcode and this number is unique for every ticket issued. The number is created at the time that a valid order is placed by the customer and is contained in the order confirmation email sent thereafter. It then links that order to the ticket issued to the customer and the matching foreign ticket purchased in the relevant foreign lottery.

    The barcode contained on the bottom of the electronic ticket was not used to identify the individual tickets that we issued. Therefore the barcode is not required to identify ownership of the ticket after the draw. Our tickets are always electronic tickets and, as they are not a printed paper ticket randomly sold, we did not need or use barcodes in the winner identification and notification procedures. It is not the holder of the ticket that is entitled to claim the prize as is the case with paper tickets but the known customer who ordered it and to whom it was issued. Our winner identification is all done automatically by our business systems. Of course customers can also do their own personal checks of draw numbers against draw outcomes.

    For this reason the barcode has been the same on all of the tickets that we issue. Its purpose is simply to provide an initial assistance in identifying instances where a bogus electronic ticket may have been created in an endeavour to falsely claim a prize. If the wrong barcode is on the ticket it was not created and issued by us. However this is only a superficial check. A genuine ticket must have the correct entry number issued to the winning customer who ordered it and thus can only be claimed by the player it was issued to. Therefore even if the correct generic barcode was on a forged or copied ticket, only the genuine owner of a real and original Lottery Office ticket will be paid the prize that they have won.

    Following queries from customers about why the barcode was always the same, we made the decision to actually link the barcode to the individual entry numbers. Therefore from February 15, 2021 all ticket barcodes will represent the ticket number and will therefore be different for every ticket issued.

General

  • I’ve received a call/email asking for money before you will release my winnings – is this a scam?

    Yes.
    In the event of a win The Lottery Office will never ask you for any money before releasing your winnings. Our advice would be for you to hang up if you receive any future calls, and if you can, block the originating number. Ignore any emails of a similar nature. DO NOT send them any money under any circumstances.

  • Why am I not getting any emails from The Lottery Office?

    Occasionally we have found that emails we send mistakenly get flagged as spam/junk by some email services. Please check your email’s spam/junk folder. Additionally, we recommend that you add support@lotteryoffice.com.au, info@lotteryoffice.com.au, news@lotteryoffice.com.au and mail@lotteryoffice.com.au to your email’s address book to ensure that you never miss an important notification from us. Refer to your email’s help section for further information.

  • How do I whitelist emails from The Lottery Office?

    To ensure emails we send you reach your inbox, and aren't mistakenly sent to the junk folder, please whitelist our email addresses - info@lotteryoffice.com.au, news@lotteryoffice.com.au and mail@lotteryoffice.com.au

    Below is information on how to whitelist us with Yahoo, Gmail, Hotmail, Outlook and Apple Mail. Even if your ISP or email program is not listed, with these instructions you should be able to figure out how to whitelist our email address at any ISP or with any email program.

    Also, if you find emails from info@lotteryoffice.com.au, news@lotteryoffice.com.au and mail@lotteryoffice.com.au in your spam or junk folder, please take that opportunity to tell your mail program that it is not spam by hitting the "not spam", "not junk" (or similar) button, to ensure your program whitelists it.

    Yahoo

    Visit Yahoo support for information on how to whitelist emails from The Lottery Office.

    Gmail

    Visit Gmail support for information on how to whitelist emails from The Lottery Office.

    Outlook

    Visit Outlook support for information on how to whitelist emails from The Lottery Office.

    iPhone/iPad

    Visit Apple support for information on how to whitelist emails from The Lottery Office for iPhone and iPad.

    If you continue to have problems, please contacts us at support@lotteryoffice.com.au

  • Why do you send me text messages?

    If you are receiving SMS messages from us it is because you selected to be notified of news, promotions or special jackpots. You can choose to stop receiving text-messages from us at any time, by reviewing your notification settings.

    Useful link: Notifications

  • Do you give any money to charity?

    Yes. The Lottery Office Charitable and Community Benefits Fund was set up to ensure that a percentage of our revenue would be put back into local communities and organisations.

    If you would like to suggest a charity or cause that would benefit from a donation, please contact charity@lotteryoffice.com.au

  • How can I contact The Lottery Office?

    You can contact us any time by emailing support@lotteryoffice.com.au

    Alternatively, you can talk to us via LiveChat Mon-Fri between the hours of 09:00 and 17:00 (AEST) or via the contact form on the website.

    Useful Link: Contact Us

  • Where is The Lottery Office located?

    We are based right here in Australia with our operations centre in Darwin, NT.

Winnings

  • How do I collect my winnings?

    For jackpot prizes or first division wins of over $10,000 you will be contacted within 2 business days to discuss payout arrangements. You may be required to provide further proof of identity documentation before we can pay out a large win. Large wins will not be automatically added to your account funds, but they will be recorded on the relevant entry in 'My Draws'.

    Winnings under $10,000 will be automatically transferred to your Lottery Office account. Players who have successfully had their identity verified are able to withdraw any winnings. Unverified players cannot withdraw winnings.

    Please note: Bank accounts used for payment of winnings must be in the name of The Lottery Office account holder and be located in their country of residence.

  • Do I have to collect winnings from the overseas lottery directly?

    No. Your winnings are from our own lottery which is conducted and drawn in the Northern Territory. The Lottery Office retains ownership of the overseas lottery tickets. The Lottery Office will work directly with the overseas lottery to collect large winnings due for matching tickets we have purchased. We pay the exact same amount of winnings to you for your winning ticket.

  • How do I know if I've won?

    For any wins under $10,000 we will email you the good news. You can also find this information in your Lottery Office account.
    For wins over $10,000 we will telephone you directly.

  • Are winnings on lotteries taxable?

    There are no Australian taxes to be paid on any winnings from our lotteries. Some overseas lotteries do have taxes payable within those countries. For example, a federal tax of 30% is applicable within the United States for jackpot wins in the US Powerball and US Mega Millions lotteries. A US state tax of 8% is also payable on wins over $1500 USD. These taxes will be deducted from any prize amount.

    To find out more, visit Game Rules.

  • Can I choose to remain anonymous in the event of a win?

    If, in the event of a win if you wished to stay anonymous, we would honour that regardless of the lottery.

  • How can I be sure I will be paid my prize winnings?

    We purchase a matching ticket in the overseas lottery for every order that is placed for one of our lotteries. This ensures we are able to pay out all prizes. A major function of our Government regulator is to ensure full payment of prize winnings.

    You can also check your play outcomes, payment entitlement and transaction history by logging into your account.

    Useful link: My Account

  • Do you charge any commission on winnings?

    No. We do not charge fees or take any commission on winnings.

  • How do I reinvest my winnings to play again?

    Unless you withdraw your winnings, this money will stay in your account as credit and will automatically be used when purchasing your next games.

    Please note maximum account limits apply, please refer to our terms and conditions.

Managing my account

  • I've forgotten my log in email

    Please contact our Customer Support Team at support@lotteryoffice.com.au and we'd be happy to help you. 

  • I've forgotten my password

    If you have forgotten your password, don't worry. Simply follow the steps below:

    1. Go to the Log in section and click Forgot Password?
    2. Enter your email address
    3. Click Reset Password
    4. You will receive an email with a link to change your password
    5. Follow the instructions in the email to change your password

    Please note: Sometimes your web browser (E.g. Safari, Internet Explorer, Chrome, etc) will save your old login information so you may need to remove that old information. All browsers have options to delete cookies, cache data and form data and login information.

    Watch a video for how to reset your password

  • My account is locked

    For your security, we will lock your account for 10 minutes after 3 consecutive failed password attempts.

    You can immediately unlock your account by resetting your password.

    Alternatively, your account will unlock after 10 minutes.

  • How do I update my personal details?

    Once you are logged in, click on your name at the top of the screen and navigate to 'My Account'.

    'Personal Information' can be found under the 'My Settings' tab. Players are not permitted to change their registered name or date of birth once they have been verified.

    Useful Link: Personal Information

  • How can I view my current and previous game purchases?

    Once you are logged in, click on your name at the top of the screen and navigate to 'My Account'.

    Under the 'My History' tab you can find all your current and previous transactions with us.

    Useful link: My History

  • What does an "Inactive" account mean?

    Your account will be deemed 'Inactive' if you have not logged in, made a deposit, made a purchase or made a withdrawal within 3 years.

    Any funds remaining in your account after this time period will be forfeited to the Northern Territory Government of Australia.

  • How do I close my account?

    Once you are logged in, click on your name at the top of the screen and navigate to 'My Account'.

    You can manage your 'Account Status' under the 'My Settings' tab.

    Useful link: Account Status

  • How do I set my notification preferences?

    Once you are logged in, click on your name at the top of the screen and navigate to 'My Account'.

    You can manage your 'Notification Settings' under the 'My Settings' tab.

    Useful Link: Notifications

Payments & withdrawals

  • What currency does The Lottery Office support?

    All transactions with The Lottery Office are in Australian Dollars (AUD).

  • How do I add funds?

    Once you are logged in, click on your name at the top of the screen on any page and find quicklinks to add funds.

    You can add funds via Visa, Mastercard, POLi Pay, BPay and paysafecard.

    Please note: POLi pay is not available for NZ customers.

    Useful Link: Add Funds

  • What are the minimum and maximum amounts I can deposit?

    Your account is not opened until you make your first deposit.

    The minimum amount you can deposit is $5 in a single transaction (excluding paysafecard which has no minimum deposit amount).
    The maximum amount you can deposit is $3,000 in a single transaction.

    PLEASE NOTE: Maximum deposit amount may be less if you have applied spending limits to your account. A deposit restriction of $500 will be applied to unverified customers.

    Useful Links:
    Add Funds
    ID Verification

  • What deposit methods are available?

    The following methods are available for you to fund your account at The Lottery Office. The Minimum deposit is AUD$5 (excluding paysafecard which has no minimum deposit amount).

    Visa/MasterCard
    Bpay
    POLi Pay
    paysafecard

    Please note: Australia Post pre-paid 'Load&Go' cards do not allow gambling transactions. POLi pay is not available for NZ customers.

    Useful link: Add Funds

  • Why can’t I make a purchase or add funds to my account?

    The most common reasons for this are:

    1. Your Bank did not authorise the request. In this instance please contact your Bank.
    2. You are using an expired/Cancelled Credit Card.
    3. You may have reached your funds limit. Additionally you may have set a weekly spend limit previously. You can manage your weekly spend limits in the 'My Settings' tab once you are logged in. Please note: All player accounts have a maximum weekly spending limit: $10,000.

    Useful link: My Settings

  • Why can't I purchase more?

    Unverified players have a maximum spend limit of $500.

    Verified players have the ability to set weekly spend limits on their account. You may have set a weekly spending limit. To check, please log in and go to the 'My Settings' tab under your account.

    All players are subject to deposit limits of a $3,000 max. per transaction and $10,000 max. per week.

    Useful Link:
    ID Verification
    Weekly Spend Limits

  • Why is my credit card being declined?

    Some banks block what they consider 'Gambling transactions' on their credit cards.

    If your card is being declined it may be due to this and we recommend querying with your bank if they accept this type of transaction. You can also contact our Customer Support team as well to see what response the bank has returned on your attempted transactions.

    Alternative payments that do not incur additional fees are POLipay, paysafecard, BPay, Visa & Mastercard Debit cards.

    Please Note: POLi Pay is not available for NZ customers.

  • How will deposits appear on my Credit Card / Bank Statement?

    Debit and Credit Card transactions will appear on your statement as 'THE LOTTERY OFFICE WINNELLIE'
    BPay transactions will appear on your statement as 'LOTTERY OFF'. Some banks may shorten the name that appears.
    POLi pay transactions will show the POLi ID number.

    PLEASE NOTE: Some credit card deposits may incur a 'cash advance fee' due to the activity being considered a 'gambling transaction'. This is determined by a players bank and you may wish to check with your bank to clarify if your deposits will trigger this fee. To avoid this fee, we suggest using a Debit Card, paysafecard, BPay or POLi Pay.

    POLi pay is not available for NZ customers.

  • Can I save my payment method?

    Yes. Each time you enter new payment details you will be given an option to save the payment method for future use, just be sure to check the box.

    Useful link: Add Funds

  • Can I use a payment method that’s different to my default?

    Yes. When adding funds to your account or during purchase simply choose 'Add a new Visa/Mastercard' within the Payment details dropdown box.

    Useful link: Add Funds

  • How do I add a new payment method?

    When purchasing or adding funds to your account, you will need to add a new payment method first.

    To use a Credit/Debit card:

    1. Click on 'Add a new Visa/Mastercard' within the Payment details dropdown box
    2. Choose the method you prefer
    3. Complete all fields with the correct details
    4. Click 'Pay securely' or 'Add $XX'

    To use BPAY:
    Click on 'Add $XX' to see the Biller Code and Reference number.
    These details will also be emailed to you.

    To use POLi Pay:
    Click on 'Pay Securely' or 'Add $XX' and you will be directed to a secure pop up that prompts you to log in with your online banking details. Poli transactions are usually instant but may take up to 15 minutes to reflect in your account. You will receive an email to confirm a successful deposit.

    To use paysafecard:
    Click on 'Pay Securely' or 'Add $XX' and you will be directed to a secure pop up that prompts you to enter the 16 digit PIN found on your paysafecard or voucher. You will also be required to tick the terms and conditions checkbox before clicking 'Pay'.

    Please note: BPay can only be used for deposits. POLi pay is not available for NZ customers.

    Useful link: Add Funds

  • What is a paysafecard?

    paysafecard is a prepaid payment method that allows you to securely make purchases without a bank account or credit card.

    Simply purchase a prepaid card or voucher for $10, $20, $50 or $100 AUD from an Australian participating outlet or a New Zealand participating outlet.

  • Where can I buy a paysafecard?

    Please visit the official paysafecard website to find a retailer in your area.

  • How do I use my paysafecard to purchase a lottery with you?

    When completing your purchase or deposit with us, click the paysafecard option.

    A secure pop up will prompt you to enter the 16 digit pin that can be found on the paysafecard or voucher you have purchased.

    Then, tick the checkbox to agree to the terms and conditions and click 'Pay'

    A 'Success' pop up will let you know your transaction has been completed.

  • Why isn't POLi Pay and paysafecard available in The Lottery Office app?

    Some of our payment options are only available on the website. We are continually working to improve and add more options to our app.

    More payment options will be implemented as soon as possible.

  • How do I delete a payment method?

    Once you are logged in, click on your name at the top of the screen and navigate to 'My Account'.

    Go to 'Payment details' under the 'My Settings' tab. Here, you can remove any saved payment details you no longer wish to use.

    Useful link: Payment details

  • Why am I being charged a cash advance fee?

    Some credit card deposits/purchases may incur a 'cash advance fee' due to the activity being considered a 'gambling transaction'. This is determined by a players bank and you may wish to check with your bank to clarify if your deposits will trigger this fee. To avoid this fee, we suggest using an alternative payment method like Debit Card, BPay or POLi pay.

    Please note: POLi pay is not available for NZ customers.

  • How do I withdraw money from my account?

    To make a withdrawal please follow the steps below:

    1. Go to the withdrawal section under My Account
    2. The amount you can withdraw will be displayed as 'Available Balance'
    3. You can choose 'Other' and type in the amount you wish to withdraw
    4. Select your preferred withdrawal method.
    5. Click 'Withdraw'

    Timeframes for receiving payment vary and will display according to your chosen withdrawal method. Withdrawal limits and international bank transfer fees may apply.

    Please note that deposited funds are unable to be withdrawn due to our Government licence conditions. Bonus rewards cannot be claimed in cash.

    Useful Link: My Account

  • What withdrawal methods are available?

    The following methods are available for you to withdraw winnings from your account:

    Bank transfer
    - Min. AU $10
    - 2-3 business days
    - Transactions will appear as 'LOTTERY OFFICE'

    Please note: International Bank transfers may incur transfer fees. You may also elect to be paid by cheque payable only in the winning customer's name.

    Useful link: My Account

  • What is the minimum amount I can withdraw?

    The minimum amount you can withdraw is $10 in a single transaction.

    Please note: International Bank transfers may incur transfer fees.

    Useful Links: Withdraw Funds

  • How long will it take for a withdrawal to hit my bank account?

    Most withdrawals will take 2-3 days to hit your bank account.

    Please note: International Bank transfers may incur transfer fees.

  • Why does my account need to be verified before I can withdraw?

    The Lottery Office is licensed and regulated by The Northern Territory Government of Australia. The Anti Money Laundering and Counter Terrorism Act 2006 now requires all providers of online gambling operators to verify their customer details within 14 days of the customer opening an account and before making withdrawals. in the spirit of cooperation with authorities we attempt to verify your identify within 14 days and will not permit any withdrawals from your account until such verification is completed.

    Useful Link: ID Verification

  • Why can't I withdraw my deposit?

    Our Government Licence dictates that funds deposited by players into their Lottery Office accounts can't be withdrawn in accordance with anti-money laundering legislation. This is to prevent our player accounts being used as a form of bank account in a way that may breach Money Laundering and Anti-Terrorism laws. As soon as you are a verified player, you are able to withdraw any winnings you may have.

  • How do I update the expiry date on my credit card?

    You can delete saved payment methods under the 'My Settings' tab once you are logged in. Next time you make a purchase or add funds, check the box to save your new details.

  • How do I set a spending limit?

    Once you are logged in, click on your name at the top of the screen and navigate to 'My Account'.

    'Weekly Spend Limit' can be found under the 'My Settings' tab.

    Useful Link: Weekly Spending Limit

App

Lotteries

  • What is a 'matched' ticket?

    When you place an order with us, you are purchasing games in our own Government approved lotteries e.g. USA Power Lotto. After receiving your order, we then purchase a matching ticket in the overseas lottery e.g. US Powerball. We own and play this ticket, collect any prize money and pay your matching ticket the exact value of the prize that we collect. Once we have safely secured the matching ticket, we issue you with a Lottery Office ticket. These tickets can be viewed under in the My Draws section under 'My Account' in the main menu.

    We refer to the overseas lottery ticket as the 'matched' ticket because it matches in all details to your Lottery Office ticket.

  • What lotteries do you offer?

    USA Power Lotto (matching tickets purchased in US Powerball)

    Draws are held in Darwin every Thursday and Sunday.
    US Powerball has two drums. The first one contains 69 balls, from which 5 will be drawn. The second one contains 26 balls, from which, one Powerball will be drawn. 
    Players select 5 numbers to match those drawn from the first drum and 1 number to match the Powerball drawn from the second.
    Guaranteed minimum first division: US $40 million (approx. AUD $50 million)
    The lottery jackpot record is US $1.5 billion (over AUD $2 billion)

    Useful link: Play USA Power Lotto

    USA Mega Lotto (matching tickets purchased in US Mega Millions)

    Draws are held in Darwin every Wednesday and Saturday.
    US Mega Millions has two drums. The first, contains 70 balls numbered from 1 to 70, from which 5 will be drawn. The second, contains 25 balls, from which, the Mega Ball will be drawn.
    Players select 5 numbers to match those drawn from the first drum and 1 number to match the Mega Ball drawn from the second.
    Guaranteed minimum first division: US $40 million (approx. AUD $50 million)
    The lottery jackpot record is US $1.6 billion (approx. AUD $2.2 billion)

    Useful link: Play USA Mega Lotto

    European Millions (matching tickets purchased in Europe's EuroMillions)

    Draws are held in Darwin every Wednesday and Saturday.
    EuroMillions has two drums. The first contains 50 balls, numbered from 1 to 50. The second, contains 11 balls, numbered from 1 to 12, from which 2 Lucky Star balls will be drawn.
    Players select 5 numbers to match those drawn from the first drum and 2 numbers to match those drawn from the second.
    Guaranteed minimum first division prize: €15 million (approx. AUD $23 million)
    The lottery jackpot record is €190 million (approx. AUD $290 million)
    Superdraws are offered from time to time with a guaranteed jackpot of €130 million (approx. AUD $200+ million)

    Useful link: Play European Millions

    UK Lotto (matching tickets purchased in the UK National Lottery)

    UK Lotto (matching tickets purchased in the UK National Lottery)
    Draws are held in Darwin every Thursday and Sunday.
    The UK National Lottery is drawn from 59 balls, numbered from 1 to 59.
    Players select 6 numbers. 7 balls are drawn; 6 main numbers and a bonus number.
    The bonus number is used to determine prizes in Division 2.
    Guaranteed minimum first division prize: Wed £2 million (approx. AUD $3.5 million) and Sat £5 million (approx. AUD $8.7 million).
    The lottery jackpot record is £66.1 million (approx. AUD $115 million).

    Please note: Certain promotional prizes are only able to be claimed within the country of the overseas lottery therefore we do not offer the division 6 prize 'Free Lucky Dip'. Additionally we do not offer the 'Millionaire Raffle Prize'.

    Useful link: Play UK Lotto

    Irish Lotto (matching tickets purchased in the Irish National Lottery's 'Lotto')

    Draws are held in Darwin every Thursday and Sunday.
    The Irish National Lottery's 'Lotto' is drawn from 47 balls, numbered from 1 to 47.
    Players select 6 numbers. 7 balls are drawn of which; 6 main numbers and a Bonus number.
    The Bonus number is used to determine prizes in Divisions 2, 4, and 6.
    Guaranteed prize: €2 million (approx. AUD $3 million).
    The lottery jackpot record is €18.9 million (approx. AUD $28 million).

    Please note: Certain promotional prizes are only able to be claimed within the country of the overseas lottery therefore we do not offer the division 9 prize scratchcard.

    Useful link: Play Irish Lotto

    Italian Super Jackpot (matching tickets purchased in Italy's National SuperEnalotto)

    Draws are held in Darwin every Wednesday, Friday & Sunday.
    Italy's SuperEnalotto is drawn from 90 balls, numbered from 1 to 90.
    Players select 6 numbers. 7 balls are drawn of which; 6 main numbers and a Jolly number.
    The Jolly number is used to determine prizes in Division 2.
    The 'Instant Win Prize' automatically assigns each ticket with 4 numbers. If all 4 numbers match numbers you are playing in any of the main games on that ticket (excluding SuperStar numbers), you receive an Instant Win prize of €25 (approx. $40).
    Guaranteed minimum first prize: €2 million (approx. AUD $3 million).
    The lottery jackpot record is €209 million (approx. AUD $330 million).

    Please note: We do not offer the 'SuperStar' feature.

    Useful link: Play Italian Super Jackpot

    European Jackpot (matching tickets purchased in Germany's Eurojackpot)

    Draws are in Darwin held every Saturday.
    The Eurojackpot is drawn from 50 balls, numbered 1-50.
    Players select 5 main numbers from a pool of 1-50 as well as two euro numbers from a pool of 1-10.
    Guaranteed minimum first prize: €10 million (approx. AUD $17 million).
    The lottery jackpot is capped at €90 million (approx. AUD $145 million). The jackpot will stay at this cap until it is won. When the jackpot is at the cap and isn’t won, any excess prize money will roll down to the winner in the next highest division.

    Useful link: Play European Jackpot

    La Primitiva (matching tickets purchased in Spain's 'La Primitiva')

    Draws are held in Darwin every Friday and Sunday and have the same outcomes as the matching draws in Spain. Spain's 'La Primitiva' is drawn from 49 balls, numbered from 1 to 49. Our matching La primitiva has exactly the same Rules. Players select 6 main numbers from a pool of 1-49 and 1 'Reintegro' number from a pool of 0-9. Only one 'Reintegro' number is required per ticket. The Bonus number is used to determine prizes in Divisions 3. Guaranteed minimum first prize: €2 million (approx. AUD $3.2 million). The lottery jackpot record is €101.7 million (approx. AUD $165.2 million).

    Useful link: Play La Primitiva

    Can't find the lottery you wish to play? Please feel free to send your request to support@lotteryoffice.com.au

  • What time do entries close?

    USA Power Lotto: Draw closes Thursdays and Sundays at 11:00am AEST (10:30am ACST, 9:00am AWST, 12:00pm AEDT)

    USA Mega Lotto: Draw closes Wednesdays and Saturdays at 11:00am AEST (10:30am ACST, 9:00am AWST, 12:00pm AEDT)

    European Millions: Draw closes Tuesdays and Fridays at 11:00pm AEST (10:30pm ACST, 9:00pm AWST, 12:00am AEDT)

    UK Lotto: Draw closes Wednesdays and Saturdays at 11:00pm AEST (10:30pm ACST, 9:00pm AWST, 12:00am AEDT)

    Irish Lotto: Draw closes Wednesdays and Saturdays at 11:00pm AEST (10:30pm ACST, 9:00pm AWST, 12:00am AEDT)

    Italian Super Jackpot: Draw closes Tuesdays, Thursdays and Saturdays at 11:00pm AEST (10:30pm ACST, 9:00pm AWST, 12:00am AEDT)

    European Jackpot: Draw closes Fridays at 11:00pm AEST (10:30pm ACST, 9:00pm AWST, 12:00am AEDT)

    La Primitiva: Draw closes Thursdays and Saturdays at 11:00pm AEST (10:30pm ACST, 9:00pm AWST, 12:00am AEDT)

    Overseas Daylight Savings Hours

    For close times during overseas daylight savings hours, please see below:

    USA Power Lotto: Draw closes Thursdays and Sundays at 10:00am AEST (9:30am ACST, 8:00am AWST, 11:00am AEDT)

    USA Mega Lotto: Draw closes Wednesdays and Saturdays at 10:00am AEST (9:30am ACST, 8:00am AWST, 11:00am AEDT)

    European Millions: Draw closes Tuesdays and Fridays at 10:00pm AEST (9:30pm ACST, 8:00pm AWST, 11:00pm AEDT)

    UK Lotto: Draw closes Wednesdays and Saturdays at 10:00pm AEST (9:30pm ACST, 8:00pm AWST, 11:00pm AEDT)

    Irish Lotto: Draw closes Wednesdays and Saturdays at 10:00pm AEST (9:30pm ACST, 8:00pm AWST, 11:00pm AEDT)

    Italian Super Jackpot: Draw closes Tuesdays, Thursdays and Saturdays at 10:00pm AEST (9:30pm ACST, 8:00pm AWST, 11:00pm AEDT)

    European Jackpot: Draw closes Fridays at 10:00pm AEST (9:30pm ACST, 8:00pm AWST, 11:00pm AEDT

    La Primitiva: Draw closes Thursdays and Saturdays at 10:00pm AEST (9:30pm ACST, 8:00pm AWST, 11:00pm AEDT)

    Useful Link: Play Now

  • What time is each lottery draw?

    USA Power Lotto

    USA Power Lotto is our own lottery and is drawn in Darwin when the winning numbers are declared by our lottery system following the matching lottery draw overseas. Matching lottery draw times are below:

    US Powerball is matched to our USA Power Lotto and is drawn at 22:59 ET on Wednesdays & Saturdays in Florida, USA (Thursday & Sunday 12:59pm AEST, 12:29pm ACST, 10:59am AWST, 13:59pm AEDT)

    USA Mega Lotto

    USA Mega Lotto is our own lottery and is drawn in Darwin when the winning numbers are declared by our lottery system following the matching lottery draw overseas. Matching lottery draw times are below:

    US Mega Millions is matched to our USA Mega Lotto and is drawn at 23:00 ET on Tuesday & Friday in Atlanta, Georgia, USA (Wednesday & Saturday 13:00pm AEST, 12:30pm ACST, 11:00am AWST, 14:00pm AEDT)

    European Millions

    European Millions is our own lottery and is drawn in Darwin when the winning numbers are declared by our lottery system following the matching lottery draw overseas. Matching lottery draw times are below:

    EuroMillions is matched to our European Millions and is drawn at 20:45 CET on Tuesday & Friday in Paris, France (Wednesday & Saturday 5:45am AEST, 5:15am ACST, 3:45am AWST, 6:45am AEDT)

    UK Lotto

    UK Lotto is our own lottery and is drawn in Darwin when the winning numbers are declared by our lottery system following the matching lottery draw overseas. Matching lottery draw times are below:

    UK Lottery is matched to our UK Lotto and is drawn at 20:30 GMT on Wednesday & Saturday in UK (Thursday & Sunday 6:30am AEST, 6:00am ACST, 4:30am AWST, 7:30 AEDT)

    Irish Lotto

    Irish Lotto is our own lottery and is drawn in Darwin when the winning numbers are declared by our lottery system following the matching lottery draw overseas. Matching lottery draw times are below:

    Irish 'Lotto' is matched to our Irish Lotto and is drawn at 20:00 GMT on Wednesday & Saturday in Ireland (Thursday & Sunday 6:00am AEST, 5:30am ACST, 4:00am AWST, 7:00 AEDT)

    Italian Super Jackpot

    Italian Super Jackpot is our own SuperEnalotto and is drawn in Darwin when the winning numbers are declared by our lottery system following the matching lottery draw overseas. Matching lottery draw times are below:

    Italy's National SuperEnalotto is matched to our Italian Super Jackpot and is drawn at 20:30 CET Tuesdays, Thursdays & Saturdays in Rome, Italy (Wednesday, Fridays & Sundays 5:30am AEST, 5:00am ACST, 3:30am AWST, 6:30am AEDT)

    European Jackpot

    European Jackpot is our own lottery and is drawn in Darwin when the winnings numbers are declared by our lottery system following the matching lottery draw overseas. Matching lottery draw times are below:

    Eurojackpot is matched to our European Jackpot and is drawn at 20:00 EET on Fridays in Finland. (Saturdays 4:00am AEST, 3:30am ACST, 2:00am AWST, 5:00 AEDT)

    La Primitiva

    La Primitiva is our own lottery and is drawn in Darwin when the winnings numbers are declared by our lottery system following the matching lottery draw overseas. Matching lottery draw times are below:

    Spain's La Primitiva is matched to our La Primitiva and is drawn at 21:40 CET Thursdays & Saturdays in Spain (Fridays & Sundays 6:40am AEST, 6:10am ACST, 4:40am AWST, 7:40 AEDT).

    Overseas Daylight Savings Hours

    For draw times during overseas daylight savings hours, please see below:

    US Powerball is drawn at 22:59 EST on Wednesdays & Saturdays in Florida, USA (Thursday & Sunday 13:59pm AEST, 13:29pm ACST, 11:59am AWST, 14:59 AEDT)

    US Mega Millions is drawn at 23:00 EST on Tuesday & Friday in Atlanta, Georgia, USA (Wednesday & Saturday 14:00pm AEST, 13:30pm ACST, 12:00am AWST, 15:00pm AEDT)

    EuroMillions is drawn at 20:45 CEST on Tuesday & Friday in Paris, France (Wednesday & Saturday 4:45am AEST, 4:15am ACST, 2:45am AWST, 5:45am AEDT)

    UK Lottery is drawn at 20:30 BST on Wednesday & Saturday in UK (Thursday & Sunday 5:30am AEST, 5:00am ACST, 3:30am AWST, 6:30am AEDT)

    Irish Lotto is drawn at 20:00 IST on Wednesday & Saturday in Ireland (Thursday & Sunday 5:00am AEST, 4:30am ACST, 3:00am AWST, 6:00am AEDT)

    Italy's National SuperEnalotto is matched to our Italian Super Jackpot and is drawn at 20:30 CEST Tuesdays, Thursdays & Saturdays in Rome, Italy (Wednesday, Fridays & Sundays 4:30am AEST, 4:00am ACST, 2:30am AWST, 5:30am AEDT)

    Eurojackpot is drawn at 20:00 EEST on Fridays in Finland (Saturdays 3:00am AEST, 2:30am ACST, 1:00am AWST, 4:00am AEDT)

    La Primitiva is drawn at 21:40 CEST on Thursdays & Saturdays in Spain (Friday & Sunday 5:40am AEST, 5:10am ACST, 3:40am AWST, 6:40am AEDT)

    Useful link: Play Now

  • What is the multiplier?

    The multiplier is an additional feature that can be selected when playing both USA Power Lotto and USA Mega Lotto. Selecting the multiplier can multiply non-jackpot prizes by up to 10 times!

    The feature works slightly differently for each lottery as outlined below:

    USA Power Lotto:
    • From a pool of 43 balls, one is marked with 10x, two with 5x, three with 4x, 13 with 3x and 24 with 2x
    • The ball marked with 10x multiplier is only available when the jackpot is $150 million or less
    • The second division prize with multiplier is always $2 million
    USA Mega Lotto:
    • From a pool of 15 balls, one is marked with 5x, three with 4x, six with 3x and five with 2x
    • All multiplier balls are available no matter what the jackpot for USA Mega Lotto
  • What is the 'Reintegro' number for La Primitiva?

    The 'Reintegro' is an additional number drawn after the main numbers in La Primitiva from a second pool of 0-9.

    Matching this number alone will win you a refund of approximately $1.62 AUD (€1).

    To win the 1st division (Jackpot) prize, all 6 main numbers and the 'Reintegro' number must match those drawn.

    Please note there is only one 'Reintegro' number per ticket. Each ticket holds up to eight games.

  • What is the 'Joker' feature in La Primitiva?

    The 'Joker' is an optional game that can be played alongside La Primitiva. If you select this option a 7 digit number is randomly assigned to you and will be used in a raffle that has seven fixed prize categories. The top prize being €1 million (approx. AUD $1.5 million).

    Image of La Primitiva Lottery Joker Awards Table

    *All amounts shown in the table would be converted to Australian dollars.

  • When are the lottery results updated on the site?

    Results will be displayed as 'Pending' on The Lottery Office website as soon as the draw has taken place, which occurs when the winning numbers have been entered into our lottery system. Following this draw the results will be changed to 'Verified' once The Lottery Office have confirmed the winning numbers and divisional prize details. This will usually be completed within 2-3 hours after the draw time.

My favourites

  • What are 'My Favourites'? And how do they work?

    By saving a set of favourite numbers for a lottery, they can be easily used again in the future.

    Simply click 'Play favourites' at the top of the play page and your saved number sets will automatically be added to your shopping cart, allowing you to complete your purchase quicker!

    Useful link: My Favourites

  • How do I save My Favourites?

    To edit or add your favourite numbers, follow the steps below:

    1. Log into your account
    2. Go to 'My Account'
    3. Go to the 'My Favourites' tab
    4. To add a new set of favourite numbers, click 'Add favourite', select the numbers you like and then click 'Select'
    5. To edit an existing set of favourite numbers, click the pencil icon to the right of the number line
    6. To delete a set of favourite numbers, click the red cross icon to the right of the number line

    You can also save your favourite numbers right from the Play page by clicking the green heart next to your completed number line before proceeding to the checkout.

    Useful link: My Favourites

  • How do I use My Favourites?

    Simply click 'Play favourites' at the top of the play page and your saved number sets will automatically be added to your shopping cart, allowing you to complete your purchase quicker!

    Useful link: Play Now

  • How do I manage My Favourites?

    Once you are logged in, click on your name at the top of the screen and navigate to 'My Account'.

    To manage your favourites, click on the 'My Favourites' tab. Here, you can edit, delete and add as many number favourite sets as you like for each lottery.

    Useful Link: My Favourites

Multi draws

  • What is a Multi-Draw?

    A Multi-Draw is a great way to manage your lottery purchases, simply 'set and forget'.

    Multi-Draw allows you to purchase 2, 3, 5, 10 or 20 consecutive draws in one transaction.

    Please note: This feature only applies to 'Choose your own numbers'.

    Useful Link: Play Now

  • How do I renew my Multi-Draw?

    A few days before your Multi-Draw expires, we'll send you an email to remind you to renew it. Simply follow the link in the email.

    We'll also remind you when you next log into your account.

    Multi-Draws can be set up any time you make a purchase with 'Choose your own numbers'.

    Useful Link: Play Now

  • How do I cancel a Multi-Draw?

    Once your shopping cart has been submitted and payment successfully processed, your order cannot be cancelled.

    Useful link: How do I cancel my game/s?

  • How do I change my numbers in a Multi-Draw?

    Once your shopping cart has been submitted and payment successfully processed, you will not be able to change the numbers you have selected for a Multi-Draw order.

ID verification

  • Why do I have to verify my identity?

    The Anti Money Laundering and Counter Terrorism Act 2006 now requires all providers of online gambling operators to verify their customer details within 14 days of the customer opening an account. Our customer accounts are opened upon the customer making their first deposit (for lottery purchases) under the account number allocated to them. Although lotteries are generally exempt from the requirements of the Act, in the spirit of cooperation with authorities we also attempt to verify your identify within 14 days. This ID verification is also a central platform of our approved responsible gambling program. Players are not permitted to withdraw from their account until verification is complete and we place strict spending limits on unverified players.

    Useful Link: ID Verification

  • What documents can I use to verify my identity?

    We require 1 Government issued form of identification. E.g. driver's license, passport, 18+ card.

    Any documents uploaded via the website should be in a readable size and format. Please scan or take a clear photo and save the files in the following formats only: Jpg, Tif, Png and Gif (Max. size 2MB).

    Documentation must also be up-to-date. If using your driver's license, please provide images of both the front and back of the document.

    Should you require any assistance please do not hesitate to contact our Customer Support team at support@lotteryoffice.com.au who will be happy to assist further.

    Please Note: If we have not been able to verify your identity after your account is opened (following your first deposit) within our required time frame, and following our sending email notices or our requirements, your account must be suspended until adequate documentation is received.

    Useful link: Upload Identity Documents

  • How do I verify my identity?

    Simply click on the below link and follow the instructions. You will be required to log into your account which will be opened upon you making your first deposit.

    Should you require any assistance please do not hesitate to contact our Customer Support team at support@lotteryoffice.com.au who will be happy to assist further.

    Useful Link: Verify Identity

  • How do I know if my account is verified?

    Upon your first deposit or purchase, we will attempt to automatically verify your identity using the details you provided when you registered your Lottery Office account. We use a recognised and approved third-party ID verification provider for this service. If your identity has been verified automatically through public records, you will see a green tick next to your name under 'My Account' once you are logged in.

    If your account is not verified, there will be a link under you name saying 'Not Verified - documents required'. To verify your account click on that link and follow the instructions.

    Useful Link: My Account

  • What if I don't verify my identity?

    The Anti Money Laundering and Counter Terrorism Act 2006 now requires all providers of online gambling operators to verify their customer details within 14 days of the customer opening an account. In the spirit of cooperation with authorities we also attempt to verify your identify within 14 days.

    If we are unable to verify your identity through our automated systems or through our requests to you for verification documents, your account will be suspended until we receive the necessary documents from you.

    You can upload your documents anytime here: ID Verification.

Responsible gambling

  • How do I set up a weekly spend limit?

    You can set a spending limit at any time by logging into your account. 'Weekly Spending limit' can be found under the 'My Settings' tab.

    Useful Link: Weekly Spend Limit

  • Can I take a break from the site?

    Yes. You can choose to take a break for 1 month, 2 months or 3 months. You won’t be able to make purchases or deposits during the break period and you won’t receive any promotional offers via email or sms.

    You can manage these settings by logging into your account and selecting the 'Account Status' option in 'My Settings'. If you would like to make a change to a break period that you have previously set, please contact us at support@lotteryoffice.com.au.

    Useful link: Account Status

  • Can I prevent myself from playing with The Lottery Office?

    Yes. You can close your account with The Lottery Office at any time. Simply adjust your 'Account Status' which can be found under the 'My Settings' tab of your account.

    Please note: If you would like to be blocked from re-opening your account or opening a new account in future, please contact us at support@lotteryoffice.com.au and request us to add you to our exclusion list for this reason. If you need further help we recommend contacting gamblinghelponline.org.au

    Useful link: Account Status

  • Where can I get help?

    Playing lottery should be fun. If you are no longer enjoying your lottery play and are concerned you may have a problem, we encourage you to seek help by contacting gamblinghelponline.org.au.

    You may also decide to take a break from The Lottery Office website, set a weekly spend limit or prevent yourself from playing in future.

    Useful links:
    Weekly Spending Limit
    Account Status

Syndicates

  • What is a syndicate?

    A syndicate is a great way to increase your chances of winning without spending a huge amount of money. When you enter into a syndicate, you buy a share, and all other syndicate players do the same. All the money is combined to purchase large quantities of lottery tickets, increasing your chances of winning.

    The number of shares in a syndicate is fixed at the outset and the more shares set and available for sale, the cheaper each share will be. The lotteries to be purchased and number of games will also be set and advertised at the outset.

    You can buy as many shares as you like. The more shares you have, the more money you’ll collect if you win!

  • How do I join a syndicate? / How do syndicates work?

    To join a syndicate, simply visit our syndicate page and follow the steps below:

    1. Choose the number of shares you wish to play
    2. Click the 'Play now' button
    3. Click the shopping cart to review your order
    4. Click 'Pay securely' to place you order

    Your entry will appear in your account and in a confirmation email.

  • What are the benefits of a syndicate?

    Joining forces with other players allows you to increase your chances of winning a jackpot.

    Get more tickets for a fraction of the cost and share the fun with like-minded lotto-lovers.

    You won’t have potential arguments as to who paid to be in the syndicate and difficulties collecting money from the ticket holder like you can possibly get with “office syndicates”. Every syndicate member gets paid their full entitlement by us after a winning draw.

  • What will happen if not all the shares of a syndicate are purchased?

    Regardless of the number of shares sold in a syndicate, the shares you purchase will remain unaffected. Any unsold shares will be purchased by The Lottery Office at no extra cost to the existing syndicate members.

  • Am I limited to just one syndicate at a time?

    You are able to purchase as many shares in as many syndicates as you wish. And don’t worry about keeping track of syndicates, draws and outcomes. We look after all that. We will notify you of the results of all your syndicate draws and pay your winnings entitlements into your account.

    Please note: Spending limits apply for verified and unverified accounts. Please refer to our terms and conditions.

  • How are the winnings divided and paid to all members of a syndicate?

    Winnings will be divided equally between the number of total shares in a syndicate. The prize you receive we will pay you will be dependent on the number of shares you bought. The more shares you have, the more money you collect in the event of a win.