The Lottery Office FAQs

In the case of wins of $10,000 and higher, you will be contacted within 2 business days to discuss payout arrangements. You may be required to provide further proof of identity documentation before we can pay out a large win. Large wins will not be automatically added to your account funds, but they will be recorded on the relevant entry in 'My Draws'.

Winnings under $10,000 will be automatically transferred to your Lottery Office account. Players who have successfully had their identity verified are able to withdraw any winnings. Unverified players cannot withdraw winnings.

Please note: Bank accounts used for payment of winnings must be in the name of The Lottery Office account holder and be located in their country of residence.

For prizes of $10,000 and over, we will contact you within 2 business days to organise payout arrangements.

Prizes that are under $10,000 will be automatically transferred to your Lottery Office account as soon as the results of the draw have been processed.

There are no Australian taxes to be paid on any winnings from our lotteries. Some overseas lotteries do have taxes payable within those countries. For example, a federal tax of 30% is applicable within the United States for jackpot wins in the US Powerball and US Mega Millions lotteries. A US state tax of 8% is also payable on wins of $1500 USD and higher. These taxes will be deducted from any prize amount.

To find out more, visit Game Rules.

We purchase a matching ticket in the overseas lottery for every order that is placed for one of our lotteries. This ensures we are able to pay out all prizes. A major function of our Government regulator is to ensure full payment of prize winnings.

You can also check your play outcomes, payment entitlement and transaction history by logging into your account.

Useful link: My Account

Unless you withdraw your winnings, this money will stay in your account as credit and will automatically be used when purchasing your next games.

Please note maximum account limits apply, please refer to our terms and conditions.

Please contact our Customer Support Team at support@lotteryoffice.com.au and we'd be happy to help you. Alternatively, Log In with SMS Code is a quick and secure alternative to access your account.

If you have forgotten your password, don't worry. Simply follow the steps below:

1. Go to the Log in section and click Forgot Password?
2. Enter your email address
3. Click Reset Password
4. You will receive an email with a link to change your password
5. Follow the instructions in the email to change your password

Please note: Sometimes your web browser (E.g. Safari, Internet Explorer, Chrome, etc) will save your old login information so you may need to remove that old information. All browsers have options to delete cookies, cache data and form data and login information.

Log in with SMS code log in method is a quick and secure way to access your account, without having to enter a password. See What is Log in with SMS Code FAQ.

Watch a video for how to reset your password

For your security, we will lock your account for 10 minutes after 3 consecutive failed password attempts.

You can immediately unlock your account by resetting your password.

Alternatively, your account will unlock after 10 minutes.

Once you are logged in, click on your name at the top of the screen and navigate to 'My Account'.

'Personal Information' can be found under the 'My Settings' tab. Players are not permitted to change their registered name or date of birth once they have been verified.

Useful Link: Personal Information

Once you are logged in, click on your name at the top of the screen and navigate to 'My Account'.

Under the 'My History' tab you can find all your current and previous transactions with us.

Useful link: My History

Your account will be deemed 'Inactive' if you have not logged in, made a deposit, made a purchase or made a withdrawal within 3 years.

Any funds remaining in your account after this time period will be forfeited to the Northern Territory Government of Australia.

Once you are logged in, click on your name at the top of the screen and navigate to 'My Account'.

You can manage your 'Account Status' under the 'My Settings' tab.

Useful link: Account Status

Once you are logged in, click on your name at the top of the screen and navigate to 'My Account'.

You can manage your 'Notification Settings' under the 'My Settings' tab.

Useful Link: Notifications

Log In with SMS Code is a convenient method that allows customers to access their account using their phone number and date of birth. It provides an alternative to traditional username and password logins, making it easier and faster for you to access your account securely, by sending an SMS code right to your mobile phone.

Yes, Log in with SMS Code is designed with security in mind. The combination of your phone number and date of birth provides an extra layer of protection to your account. However, it's essential to keep your personal information confidential and not share it with anyone. The unique code is sent directly to your mobile phone only.

Logging into your account with Log in with SMS Code is simple.

1. Select Log in from the home page
2. Enter your phone number and date of birth into the Log in with SMS Code fields
3. Keep your phone close by, you will be sent your code via SMS
4. Enter your code into the code field
5. You are now logged in and ready to play!

If you require assistance with using this feature, our friendly customer support team are on standby ready to assist.

Useful Link: Contact Us

If you encounter any difficulties receiving the login code, there could be several reasons for it. In such cases, please reach out to our friendly customer support team at support@lotteryoffice.com.au. They will be more than happy to assist you and resolve any issues you may be facing with the login code.

Useful Link: Contact Us

All transactions with The Lottery Office are in Australian Dollars (AUD).

Once you are logged in, click on your name at the top of the screen on any page and find a quicklink to 'Add funds'.

You can add funds via Visa, Mastercard, PayPal, PayID/Bank Transfer, Bpay, Pay In-Store, and paysafecard.

Please note: PayID is not available for NZ customers and Pay In-Store is only available at participating outlets.

Useful Link: Add Funds

Useful Link: Pay In-Store Locator

Your account is not opened until you make your first deposit.

There is no minimum deposit amount for a single transaction, except for Pay In-Store ($1) and Bpay ($5).
The maximum amount you can deposit is $3,000 in a single transaction.

PLEASE NOTE: Maximum deposit amount may be less if you have applied spending limits to your account. A deposit restriction of $500 will be applied to unverified customers.

Useful Links:
Add Funds
ID Verification

The following methods are available for you to fund your account at The Lottery Office.There is no minimum deposit amount for a single transaction, except for Pay In-Store ($1) and Bpay ($5).

Visa/MasterCard
PayPal
Bpay
PayID/Bank Transfer
Pay In-Store
paysafecard

Please note: Australia Post pre-paid 'Load&Go' cards do not allow gambling transactions. PayID is not available for NZ customers. Pay In-Store is only available in participating outlets.

Useful link: Add Funds Store Locator

The most common reasons for this are:

1. Your Bank did not authorise the request. In this instance please contact your Bank.
2. You are using an expired/Cancelled Credit Card.
3. You may have reached your funds limit. Additionally you may have set a weekly spend limit previously. You can manage your weekly spend limits in the 'My Settings' tab once you are logged in. Please note: All player accounts have a maximum weekly spending limit: $10,000.

Useful link: My Settings

Unverified players have a maximum spend limit of $500.

Verified players have the ability to set weekly spend limits on their account. You may have set a weekly spending limit. To check, please log in and go to the 'My Settings' tab under your account.

All players are subject to deposit limits of a $3,000 max. per transaction and $10,000 max. per week.

Useful Link:
ID Verification
Weekly Spend Limits

As of December 2018, some banks may block what they consider 'Gambling transactions' on their credit cards. Some gambling transactions (including some that have been identified by the bank as being for ‘gambling purposes’) could be declined, depending on the credit card balance in relation to the credit card’s limit at the time of the transaction. Other financial institutions are blocking the transactions regardless of your balance.

If your card is being declined it may be due to this and we recommend enquiring with your bank about what their rules are regarding this type of transaction. You can also contact our Customer Support team as well to see what response the bank has returned on your attempted transactions.

Alternative payments that do not incur additional fees are Visa & Mastercard Debit cards, PayID/Bank Transfer, paysafecard or BPay.

Please Note: PayID is not available for NZ customers.

Some payments may appear 'pending' on your bank statement until a transaction is fully processed through your financial institution. Timeframes on when your bank process payments may vary. Should you require further information we advise that you contact your bank or card issuer.

Debit and Credit Card transactions will appear on your statement as 'THE LOTTERY OFFICE WINNELLIE'. BPay transactions will appear on your statement as 'LOTTERY OFF'. Some banks may shorten the name that appears. Pay In-Store will appear on your statement as “LOTTERYOFFICE”. PayPal transactions will appear in your PayPal account as “The Lottery Office”.

PLEASE NOTE: Some credit card deposits may incur a “cash advance fee” due to the activity being considered a “gambling transaction”. This is determined by a player's bank and you may wish to check with your bank to clarify if your deposits will trigger this fee. To avoid this fee, we suggest using a debit card, PayID/bank transfer, BPay, Pay In-Store or paysafecard. Some PayPal purchases may incur a cash advance fee if a credit card is used from your PayPal account. Purchases using debit card or PayID/bank transfer from PayPal will not incur a fee, nor will transactions using the PayPal wallet.

PayID and Pay In-Store are not available for NZ customers.

You can add PayPal payment method without adding funds or making a purchase. Simply follow the instructions below.

1. Click ‘My Account’ by hovering over your name (Top Right)
2. Click on 'Settings'
3. Click 'Edit' under Payments and Withdrawals
4. Click on PayPal
5. Enter your PayPal credentials and confirm

Please note: PayPal once saved, can also be used for withdrawals, and will also display in withdrawal section.

Mastercard policies prevent PayPal from offering Mastercard as a future payment source within the PayPal wallet when depositing funds with lottery and gambling businesses. You are unable to save your Mastercard through PayPal wallet, because of this restriction.

You can still make one-time purchases & deposits with your Mastercard. When making a purchase or deposit untick “Securely store for future use” as directed on the payment screen.

You can choose to deposit funds with a debit or credit card securely stored within your online Lottery Office account, or you can add an alternative funding source within your PayPal wallet by visiting PayPal's website.

Need further assistance? Contact Us

To deposit funds using PayPal, follow these steps:

1. Navigate to 'Add Funds' in your 'My Account.'
2. Choose the desired amount or select 'Other.'
3. Opt for 'Add PayPal.'
4. Click on the PayPal button.
5. Input your personal PayPal credentials.
6. Click on 'Agree & Pay Now'.

You can save a payment card in your Lottery Office account by following these instructions:

1. Log into your Lottery Office account
2. Click on ‘My Account’
3. Click on ‘Cards and Bank Accounts’
4. Select ‘Add New Card’
5. Enter in your Credit or Debit card information.

Your payment card information is kept safe with Lottery Office as we use secure encryption technology to protect your personal and financial data and all payment cards are tokenized.

Yes. When adding funds to your account or during purchase simply choose 'Add a new Visa/Mastercard' within the Payment details dropdown box.

Useful link: Add Funds

When purchasing or adding funds to your account, you will need to add a new payment method first.

To use a Credit/Debit card:

1. Choose Visa/Mastercard as a payment method at checkout or in the 'Add Funds' section of your account.
2. Complete all fields with the correct card details
3. Click 'Pay securely' or 'Add $XX'

To use PayPal:

1. Click the 'Add PayPal' option during the checkout process.
2. Select the PayPal button.
3. Input your PayPal credentials in the pop-up box.
4. Click on the 'Log In' button.
5. Choose your preferred payment card.
6. Click on 'Agree & Pay Now'.

To use PayID (Deposit method only):

1. Go to the 'Add Funds' section and choose 'PayID'
2. Click 'Get PayID details'
3. Wait a few moments while your unique PayID details are generated.
   Once complete you'll be notified via email/SMS notification depending on your notification settings.
4. Use the unique PayID details generated to instantly transfer funds to your Lottery Office account from your banking application.

Once generated, you can view your unique details each time you choose the PayID option in the future.

Please note: PayID is not available for NZ customers.

To use Pay In-Store (Deposit method only):

1. Go to the 'Add Funds' section of your account and choose 'Pay In-Store’
2. Click the value of funds you would like to deposit $15, $30, $50 or Other
3. Click Add $15.00 eg.
4. Present the unique Deposit code at a participating Pay In-Store outlet. This code will also be emailed to your registered email address.

To use paysafecard:

1. Choose paysafecard as a payment method at Checkout or in the 'Add Funds' section of your account.
2. Click on 'Pay Securely' or 'Add $XX' and you will be directed to a secure pop up that prompts you to enter the 16 digit number found on your paysafecard. You will also be required to tick the terms and conditions checkbox before clicking 'Pay'.

To use Standard Bank Transfer - Please note this method is only available to New Zealand Players
Please contact our Customer Support team for details at support@lotteryoffice.com.au

To use BPay (Deposit method only):

1. Go to the 'Add Funds' section and choose 'Add Bpay'
2. Click on 'Get Bpay details' to see the Biller Code and Reference number.

These details will also be emailed to you.

Useful link: Add Funds Store Locator

Paysafecard is a prepaid payment method that allows you to securely make purchases without a bank account or credit card.

Simply purchase a prepaid card or voucher for $10, $20, $50 or $100 AUD from an Australian participating outlet. Only available to Australian players.

Please visit the official paysafecard website to find a retailer in your area.

When completing your purchase or deposit with us, click the paysafecard option.

A secure pop up will prompt you to enter the 16 digit pin that can be found on the paysafecard or voucher you have purchased.

Then, tick the checkbox to agree to the terms and conditions and click 'Pay'

A 'Success' pop up will let you know your transaction has been completed.

PayID is a fast, secure payment method that allows funds to be transferred between two bank accounts. Generating a unique PayID means you no longer need to remember a BSB and account number resulting in simpler transactions with fewer mistakes.

To set up PayID with us, please go to the 'Add Funds' section in your account, choose the 'PayID' option and click 'Get PayID details'.

It may take a few moments to generate your unique PayID details. Once complete you'll be notified via email/SMS notification depending on your notification settings.

Using unique PayID details will allow you to instantly transfer funds to your Lottery Office account from your banking application.

Once generated for the first time, you can view your unique details each time you choose the PayID option in the future.

To delete a saved payment card, follow these steps:

1. Log into your Lottery Office account
2. Click on ‘My Account’
3. Click on ‘Cards and Bank Accounts’
4. Select the card you want to delete and click ‘Delete Card’
5. Click ‘Confirm’

You can save a bank account for future withdrawals by following these instructions:

1. Log into your Lottery Office account
2. Click on ‘My Account’
3. Click on ‘Cards and Bank Accounts’
4. Select ‘Add Bank Account’
5. Enter in your account information
6. Click ‘Save’

Some credit card deposits/purchases may incur a 'cash advance fee' due to the activity being considered a 'gambling transaction'. This is determined by your bank and you may wish to check with your bank to clarify if your deposits will trigger this fee.

To avoid this fee, we suggest using an alternative payment method like Debit Card, BPay, PayID/Bank Transfer or paysafecard.

Please note we do not charge our customers any transaction fees. Any fees related to the deposit methods offered on our website are paid by us. This means that the amount you deposit will be the same as the amount that is reflected in your account balance and is not subject to any fees.

Please note: PayID and Pay In-Store are not available for NZ customers.

To make a withdrawal please follow the steps below:

1. Go to the withdrawal section under My Account
2. The amount you can withdraw will be displayed as 'Available Balance'
3. You can choose 'Other' and type in the amount you wish to withdraw
4. Select your preferred withdrawal method.
5. Click 'Withdraw'

Timeframes for receiving payment vary and will display according to your chosen withdrawal method. Withdrawal limits and international bank transfer fees may apply.

Please note that deposited funds are unable to be withdrawn due to our Government licence conditions. Bonus rewards cannot be claimed in cash.

Useful Link: My Account

You can withdraw your winnings using bank transfer via PayID or PayPal.

- Minimum AU $5 withdrawal.
- Please allow up to 2-3 business days for processing.
- Transactions will be reflected as “LOTTERY OFFICE” on your bank statement or “The Lottery Office” on your PayPal statement.

Please be aware that international bank transfers may be subject to transfer fees.

Useful link: My Account

To make a PayPal withdrawal please follow the steps below. You must first save your PayPal account to your payment methods.

Adding PayPal as a Payment Method:

1. Log in to your account.
2. Navigate to "My Account"
3. Under "Payments and Withdrawal Methods" click on "Edit"
4. Choose "Add PayPal" to save it as a withdrawal method.

Once your PayPal account is successfully added, proceed with the withdrawal using these steps:

1. Click on "Withdraw"
2. Select the desired withdrawal amount or choose “Other”.
3. Under the "Select Withdrawal Account" section, click on "Withdraw $" in the PayPal option.
4. Confirm the transaction.

Upon the successful completion of your withdrawal, a message displaying "Success" will be visible on your screen.

Please be aware that the timeframes for receiving payments may vary, and this information will be presented based on your chosen withdrawal method. Additionally, withdrawal limits and international bank transfer fees may apply.

Please note that deposited funds cannot be withdrawn due to our government license conditions. Cash withdrawals for bonus rewards are not permitted. Adding a PayPal account stores the details for both depositing and withdrawing purposes.

Useful link: My Account

The minimum you can withdraw is AU $5 in a single transaction.

Please note: International bank transfers may incur transfer fees.

Useful Link: Withdraw Funds

Most withdrawals will take 2-3 days to hit your bank account.

Please note: International Bank transfers may incur transfer fees.

The Lottery Office is licensed and regulated by The Northern Territory Government of Australia. The Anti Money Laundering and Counter Terrorism Act 2006 now requires all providers of online gambling operators to verify their customer details within 14 days of the customer opening an account and before making withdrawals. in the spirit of cooperation with authorities we attempt to verify your identify within 14 days and will not permit any withdrawals from your account until such verification is completed.

Useful Link: ID Verification

Our government licence dictates that funds deposited by players into their Lottery Office accounts can’t be withdrawn in accordance with anti-money laundering legislation. This is to prevent our player accounts being used as a form of bank account in a way that may breach money laundering and anti-terrorism laws. As soon as you are a verified player, you can withdraw any winnings you may have. Please note the minimum you can withdraw is AU $5 in a single transaction.

You can update the expiry of a saved payment card by following these instructions:

1. Log into your Lottery Office account
2. Click on ‘My Account’
3. Click on ‘Cards and Bank Accounts’
4. Select the card to be updated
5. Update the expiry date
6. Confirm ‘Update Card’

Once you are logged in, click on your name at the top of the screen and navigate to 'My Account'.

'Weekly Spend Limit' can be found under the 'My Settings' tab.

Useful Link: Weekly Spending Limit

BPay deposits are not instant, it can take 1 - 2 business days for the payment to clear, depending on when you make the deposit.

Depositing via BPay before 5pm AEST Monday - Friday should result in the funds going into your account the following day. It’s possible that BPay transfers with certain banks may take longer than others.

Depositing via BPay after 5pm AEST Monday - Friday will most likely not be processed until the following business day adding at least a day until your funds are reflected in your Lottery Office account.

Any payments made on Friday after 5pm AEST will not be processed by your bank until Monday morning.

If you have any queries as to why your funds are not yet in your account, please contact us at support@lotteryoffice.com.au and we’ll be happy to help.

Pay Instore is a convenient way to deposit funds into your Lottery Office account by paying over the counter at any participating newsagency, simply generate a QR code within your account and present this QR code to a Pay In-Store outlet attendant for an instant deposit to your Lottery Office account.

You can check the location of your nearest participating newsagency here

The minimum deposit amount for a Pay In-Store transaction is $1.00.

The maximum amount you can deposit with Pay Instore is $3000 in a single transaction.

Please note that terms and conditions apply and spend limits may be applicable, your financial institution may have applicable terms on gambling purchases.

Once you have logged into your Lottery Office account, In the “Add Funds” section, you can choose to deposit an amount of $15, $30 or $50 however, if you wish to deposit another amount simply choose “Other” you can enter the amount you wish to deposit and a QR code will be generated, simply take this to your participating store and pay at the counter.

The Lottery Office is continuously working towards offering you secure and convenient payment options. However, Pay In-Store is presently unavailable in New Zealand, and not all Australian newsagencies are participating stores.

You cannot withdraw winnings from your Lottery Office account in store. You can instantly withdraw winnings from our website or app.

Once you have completed your transaction at a Pay In-Store outlet, log into your Lottery Office account on our app or via the website and your balance will be displayed on the home screen.

In the “My Account” section of your account you can view your account history, your deposit will also be visible here. Transactions will appear on your statement as "LOTTERYOFFICE".

Pay In-Store is instant, once you have made your payment over the counter at your participating outlet, using your unique QR code, the funds will be available in your Lottery Office account instantly.

Your Pay In-Store code will be valid until it is used. Once you have used your deposit code to deposit funds into your account at the store, the code will no longer be valid for use again. Simply generate a new QR code in the "Add Funds" section of your account the next time you wish to deposit funds.

The Lottery Office features Responsive Web Design and works on mobile devices and tablets, so you can purchase games anywhere, anytime.

Alternatively you can download the official Android app.

Or, download on the App store for iOS devices.

Download the official Lottery Office Android app.

Or, download on the App store for iOS devices.

Your security is very important to us. The same high level security technology that is applied to our website is also applied to our app.

For further information regarding Security, please go to our Privacy Policy.

Please ensure you have enabled the biometric authentication functionality on your device to benefit from quick login to the app via fingerprint or Face ID.

For older versions of Android devices it can be enabled via 'Lock screen and Security' found in the 'Settings' menu, and for newer versions it can be enabled via 'Biometrics and Security' found in the 'Settings' menu.

For older version of iOS devices it can be enabled via 'Touch ID & Passcode' found in the 'Settings' menu, and for newer versions it can be enabled via 'Face ID and Passcode' found in the 'Settings' menu.

When you place an order with us, you are purchasing games in our own Government approved lotteries e.g. USA Power Lotto. After receiving your order, we then purchase a matching ticket in the overseas lottery e.g. US Powerball. We own and play this ticket, collect any prize money and pay your matching ticket the exact value of the prize that we collect. Once we have safely secured the matching ticket, we issue you with a Lottery Office ticket. These tickets can be viewed under in the My Draws section under 'My Account' in the main menu.

We refer to the overseas lottery ticket as the 'matched' ticket because it matches in all details to your Lottery Office ticket.

USA Power Lotto (matching tickets purchased in US Powerball)

Draws are held in Darwin every Tuesday, Thursday and Sunday.
US Powerball has two drums. The first one contains 69 balls, from which 5 will be drawn. The second one contains 26 balls, from which, one Powerball will be drawn. 
Players select 5 numbers to match those drawn from the first drum and 1 number to match the Powerball drawn from the second.
Guaranteed minimum first division: US $20 million (approx. AUD $30 million)
The lottery jackpot record is US $2.04 billion (over AUD $2.95 billion)

Useful link: Play USA Power Lotto

USA Mega Lotto (matching tickets purchased in US Mega Millions)

Draws are held in Darwin every Wednesday and Saturday.
US Mega Millions has two drums. The first, contains 70 balls numbered from 1 to 70, from which 5 will be drawn. The second, contains 24 balls, from which, the Mega Ball will be drawn.
Players select 5 numbers to match those drawn from the first drum and 1 number to match the Mega Ball drawn from the second.
Guaranteed minimum first division: US $50 million (approx. AUD $78 million)
The lottery jackpot record is US $1.6 billion (approx. AUD $2.2 billion) 

Useful link: Play USA Mega Lotto

European Millions (matching tickets purchased in Europe's EuroMillions)

Draws are held in Darwin every Wednesday and Saturday.
EuroMillions has two drums. The first contains 50 balls, numbered from 1 to 50. The second, contains 11 balls, numbered from 1 to 12, from which 2 Lucky Star balls will be drawn.
Players select 5 numbers to match those drawn from the first drum and 2 numbers to match those drawn from the second.
Guaranteed minimum first division prize: €15 million (approx. AUD $23 million)
The lottery jackpot record is €190 million (approx. AUD $290 million)
Superdraws are offered from time to time with a guaranteed jackpot of €130 million (approx. AUD $200+ million)

Useful link: Play European Millions

UK Lotto (matching tickets purchased in the UK National Lottery)

UK Lotto (matching tickets purchased in the UK National Lottery)
Draws are held in Darwin every Thursday and Sunday.
The UK National Lottery is drawn from 59 balls, numbered from 1 to 59.
Players select 6 numbers. 7 balls are drawn; 6 main numbers and a bonus number.
The bonus number is used to determine prizes in Division 2.
Guaranteed minimum first division prize: Wed £2 million (approx. AUD $3.5 million) and Sat £5 million (approx. AUD $8.7 million).
The lottery jackpot record is £66.1 million (approx. AUD $115 million).

Please note: Certain promotional prizes are only able to be claimed within the country of the overseas lottery therefore we do not offer the 'Millionaire Raffle Prize'.

Useful link: Play UK Lotto

Irish Lotto (matching tickets purchased in the Irish National Lottery's 'Lotto')

Draws are held in Darwin every Thursday and Sunday.
The Irish National Lottery's 'Lotto' is drawn from 47 balls, numbered from 1 to 47.
Players select 6 numbers. 7 balls are drawn of which; 6 main numbers and a Bonus number.
The Bonus number is used to determine prizes in Divisions 2, 4, and 6.
Guaranteed prize: €2 million (approx. AUD $3 million).
The lottery jackpot record is €18.9 million (approx. AUD $28 million).

Please note: Certain promotional prizes are only able to be claimed within the country of the overseas lottery therefore we do not offer the division 9 prize scratchcard.

Useful link: Play Irish Lotto

Italian Super Jackpot (matching tickets purchased in Italy's National SuperEnalotto)

Draws are held in Darwin every Wednesday, Friday & Sunday.
Italy's SuperEnalotto is drawn from 90 balls, numbered from 1 to 90.
Players select 6 numbers. 7 balls are drawn of which; 6 main numbers and a Jolly number.
The Jolly number is used to determine prizes in Division 2.
The 'Instant Win Prize' automatically assigns each ticket with 4 numbers. If all 4 numbers match numbers you are playing in any of the main games on that ticket (excluding SuperStar numbers), you receive an Instant Win prize of €25 (approx. $40).
Guaranteed minimum first prize: €2 million (approx. AUD $3 million).
The lottery jackpot record is €209 million (approx. AUD $330 million).

Please note: We do not offer the 'SuperStar' feature.

Useful link: Play Italian Super Jackpot

European Jackpot (matching tickets purchased in Germany's Eurojackpot)

Draws are in Darwin held every Wednesday and Saturday.
The Eurojackpot is drawn from 50 balls, numbered 1-50.
Players select 5 main numbers from a pool of 1-50 as well as two euro numbers from a pool of 1-12.
Guaranteed minimum first prize: €10 million (approx. AUD $17 million).
The lottery jackpot is capped at €120 million (approx. AUD $175 million). The jackpot will stay at this cap until it is won. When the jackpot is at the cap and isn’t won, any excess prize money will roll down to the winner in the next highest division.

Useful link: Play European Jackpot

La Primitiva (matching tickets purchased in Spain's 'La Primitiva')

Draws are held in Darwin every Tuesday, Friday and Sunday and have the same outcomes as the matching draws in Spain. Spain's 'La Primitiva' is drawn from 49 balls, numbered from 1 to 49. Our matching La primitiva has exactly the same Rules. Players select 6 main numbers from a pool of 1-49 and 1 'Reintegro' number from a pool of 0-9. Only one 'Reintegro' number is required per ticket. The Bonus number is used to determine prizes in Divisions 3. Guaranteed minimum first prize: €2 million (approx. AUD $3.2 million). The lottery jackpot record is €101.7 million (approx. AUD $165.2 million).

Useful link: Play La Primitiva

Can't find the lottery you wish to play? Please feel free to send your request to support@lotteryoffice.com.au

USA Power Lotto: Draw closes Tuesdays, Thursdays and Sundays
Standard time: 10:00am AEST (9:30am ACST, 8:00am AWST)
Daylight savings: Midday AEDT (11:30am ACDT, 11:00am AEST, 9:00am AWST)

USA Mega Lotto: Draw closes Wednesdays and Saturdays
Standard time: 10:00am AEST (9:30am ACST, 8:00am AWST)
Daylight savings: Midday AEDT (11:30am ACDT, 11:00am AEST, 9:00am AWST)

European Millions: Draw closes Tuesdays and Fridays
Standard time: Midnight AEST (11:30pm ACST, 10:00pm AWST)
Daylight savings: Midnight AEDT (11:30pm ACDT, 11:00pm AEST, 9:00pm AWST)

UK Lotto: Draw closes Wednesdays and Saturdays
Standard time: Midnight AEST (11:30pm ACST, 10:00pm AWST)
Daylight savings: Midnight AEDT (11:30pm ACDT, 11:00pm AEST, 9:00pm AWST)

Irish Lotto: Draw closes Wednesdays and Saturdays
Standard time: Midnight AEST (11:30pm ACST, 10:00pm AWST)
Daylight savings: Midnight AEDT (11:30pm ACDT, 11:00pm AEST, 9:00pm AWST)

Italian Super Jackpot: Draw closes Tuesdays, Thursdays, Fridays and Saturdays
Standard time: Midnight AEST (11:30pm ACST, 10:00pm AWST)
Daylight savings: Midnight AEDT (11:30pm ACDT, 11:00pm AEST, 9:00pm AWST)

European Jackpot: Draw closes Tuesdays and Fridays
Standard time: Midnight AEST (11:30pm ACST, 10:00pm AWST)
Daylight savings: Midnight AEDT (11:30pm ACDT, 11:00pm AEST, 9:00pm AWST)

La Primitiva: Draw closes Mondays, Thursdays, and Saturdays
Standard time: Midnight AEST (11:30pm ACST, 10:00pm AWST)
Daylight savings: Midnight AEDT (11:30pm ACDT, 11:00pm AEST, 9:00pm AWST)

Useful Link: Play Now

USA Power Lotto

USA Power Lotto is our own lottery and is drawn in Darwin when the winning numbers are declared by our lottery system following the matching lottery draw overseas. Matching lottery draw times are below:

US Powerball is matched to our USA Power Lotto and is drawn at 22:59 ET on Mondays, Wednesdays & Saturdays in Florida, USA (Tuesday, Thursday & Sunday 12:59pm AEST, 1:29pm ACDT, 10:59am AWST).

USA Mega Lotto

USA Mega Lotto is our own lottery and is drawn in Darwin when the winning numbers are declared by our lottery system following the matching lottery draw overseas. Matching lottery draw times are below:

US Mega Millions is matched to our USA Mega Lotto and is drawn at 23:00 ET on Tuesday & Friday in Atlanta, Georgia, USA (Wednesday & Saturday 1:00pm AEST, 1:30pm ACDT, 11:00am AWST).

European Millions

European Millions is our own lottery and is drawn in Darwin when the winning numbers are declared by our lottery system following the matching lottery draw overseas. Matching lottery draw times are below:

EuroMillions is matched to our European Millions and is drawn at 20:45 CET on Tuesday & Friday in Paris, France (Wednesday & Saturday 5:45am AEST, 6:15am ACDT, 3:45am AWST).

UK Lotto

UK Lotto is our own lottery and is drawn in Darwin when the winning numbers are declared by our lottery system following the matching lottery draw overseas. Matching lottery draw times are below:

UK Lottery is matched to our UK Lotto and is drawn at 20:30 GMT on Wednesday & Saturday in the UK (Thursday & Sunday 6:30am AEST, 7:00am ACDT, 4:30am AWST).

Irish Lotto

Irish Lotto is our own lottery and is drawn in Darwin when the winning numbers are declared by our lottery system following the matching lottery draw overseas. Matching lottery draw times are below:

Irish 'Lotto' is matched to our Irish Lotto and is drawn at 20:00 GMT on Wednesday & Saturday in Ireland (Thursday & Sunday 6:00am AEST, 6:30am ACDT, 4:00am AWST).

Italian Super Jackpot

Italian Super Jackpot is our own SuperEnalotto and is drawn in Darwin when the winning numbers are declared by our lottery system following the matching lottery draw overseas. Matching lottery draw times are below:

Italy's National SuperEnalotto is matched to our Italian Super Jackpot and is drawn at 20:30 CET on Tuesdays, Thursdays, Fridays & Saturdays in Rome, Italy (Wednesday, Friday, Saturday & Sunday 5:30am AEST, 6:00am ACDT, 3:30am AWST).

European Jackpot

European Jackpot is our own lottery and is drawn in Darwin when the winning numbers are declared by our lottery system following the matching lottery draw overseas. Matching lottery draw times are below:

Eurojackpot is matched to our European Jackpot and is drawn at 20:00 EET on Tuesdays and Fridays in Finland (Wednesday & Saturday 4:00am AEST, 4:30am ACDT, 2:00am AWST).

La Primitiva

La Primitiva is our own lottery and is drawn in Darwin when the winning numbers are declared by our lottery system following the matching lottery draw overseas. Matching lottery draw times are below:

Spain's La Primitiva is matched to our La Primitiva and is drawn at 21:40 CET on Mondays, Thursdays & Saturdays in Spain (Tuesday, Friday & Sunday 6:40am AEST, 7:10am ACDT, 4:40am AWST).

Useful link: Play Now

The multiplier is a feature that can be selected when playing the USA Power Lotto and is automatically included when you play the USA Mega Lotto. The multiplier can multiply non-jackpot prizes by up to 10 times!

The feature works slightly differently for each lottery as outlined below:

USA Power Lotto: optional for additional purchase

• From a pool of 43 balls, one is marked with 10x, two with 5x, three with 4x, 13 with 3x and 24 with 2x
• The ball marked with 10x multiplier is only available when the jackpot is the equivalent of USD$150 million or less
• The second division prize with multiplier is always the equivalent of USD$2 million

USA Mega Lotto: Included in each entry

• The multiplier number is assigned at the time of purchase and multiplies non jackpot prizes by 2x up to 10x on every game.
• Individual multiplier (2x, 3x, 4x, 5x or 10x) per game can win USD$10 up to USD$10M

The 'Reintegro' is an additional number drawn after the main numbers in La Primitiva from a second pool of 0-9.

Matching this number alone will win you a refund of approximately $1.62 AUD (€1).

To win the 1st division (Jackpot) prize, all 6 main numbers and the 'Reintegro' number must match those drawn.

Please note there is only one 'Reintegro' number per ticket. Each ticket holds up to eight games.

The 'Joker' is an optional game that can be played alongside La Primitiva. If you select this option a 7 digit number is randomly assigned to you and will be used in a raffle that has seven fixed prize categories. The top prize being €1 million (approx. AUD $1.5 million).

*All amounts shown in the table would be converted to Australian dollars.

Results will be displayed as 'Pending' on The Lottery Office website as soon as the draw has taken place, which occurs when the winning numbers have been entered into our lottery system. Following this draw the results will be changed to 'Verified' once The Lottery Office have confirmed the winning numbers and divisional prize details. This will usually be completed within 2-3 hours after the draw time.

If you match two of the main winning numbers in a UK Lotto draw you'll win a free game in the next draw. There is nothing you need to do to claim the free game, it will appear in the My Draws section of your account, typically within 24 hours of the draw in which it was won. We will email you a ticket confirmation containing the details of your free game.

Please note: Randomly generated numbers will be assigned to the free game.

By saving a set of favourite numbers for a lottery, they can be easily used again in the future.

Simply click 'Favourites' at the top of the lottery you have selected play page and your saved number sets will automatically be added to your shopping cart, allowing you to complete your purchase quicker!

Useful link: Favourites

To add or edit your favourite numbers, follow the steps below:

1. Log into your account
2. Go to 'My Account'
3. Go to the 'Favourites' tab
4. To add a new set of favourite numbers, select a lottery from the drop down list, choose your numbers and click 'Add favourite'
5. To edit an existing set of favourite numbers, click the pencil icon to the right of the number line
6. To delete a set of favourite numbers, click the cross icon to the right of the number line

You can also save your favourite numbers right from the Play page by clicking the green heart next to your completed number line before proceeding to the checkout.

Useful link: Favourites

Simply select the lottery you would like to play from the play page. Click 'Favourites' from the options bar, select which favourite you'd like to use 'Play Favourites' and your saved number sets will automatically be added to your shopping cart, allowing you to complete your purchase quicker!

Useful link: Play Now

Once you are logged in, click on your name at the top of the screen and navigate to 'My Account'.

To manage your favourites, click on the 'Favourites' tab. Here, you can edit, delete and add as many favourite number sets as you like for each lottery.

Useful Link: Favourites

A Multi-Draw is a great way to manage your lottery purchases, simply 'set and forget'.

Multi-Draw allows you to purchase 2, 3, 5, 10 or 20 consecutive draws in one transaction.

Please note: This feature only applies to 'Choose your own numbers'.

Useful Link: Play Now

A few days before your Multi-Draw expires, we'll send you an email to remind you to renew it. Simply follow the link in the email.

We'll also remind you when you next log into your account.

Multi-Draws can be set up any time you make a purchase with 'Choose your own numbers'.

Useful Link: Play Now

Once your shopping cart has been submitted and payment successfully processed, your order cannot be cancelled.

Useful link: How do I cancel my game/s?

Once your shopping cart has been submitted and payment successfully processed, you will not be able to change the numbers you have selected for a Multi-Draw order.

The Anti Money Laundering and Counter Terrorism Act 2006 now requires all providers of online gambling operators to verify their customer details within 14 days of the customer opening an account. Our customer accounts are opened upon the customer making their first deposit (for lottery purchases) under the account number allocated to them. Although lotteries are generally exempt from the requirements of the Act, in the spirit of cooperation with authorities we also attempt to verify your identity within 14 days. This ID verification is also a central platform of our approved responsible gambling program. Players are not permitted to withdraw from their account until verification is complete and we place strict spending limits on unverified players.

Useful Link: ID Verification

We require 1 Government issued form of identification. E.g. driver's license, passport, 18+ card.

Any documents uploaded via the website should be in a readable size and format. Please scan or take a clear photo and save the files in the following formats only: Jpg, Tif, Png and Gif (Max. size 2MB).

Documentation must also be up-to-date. If using your driver's license, please provide images of both the front and back of the document.

Should you require any assistance please do not hesitate to contact our Customer Support team at support@lotteryoffice.com.au who will be happy to assist further.

Please Note: If we have not been able to verify your identity after your account is opened (following your first deposit) within our required time frame, and following our sending email notices or our requirements, your account must be suspended until adequate documentation is received.

Useful link: Upload Identity Documents

Upon successfully verifying your account with The Lottery Office your documents will only be stored in our system for 90 days and will automatically be purged thereafter.

Simply click on the below link and follow the instructions. You will be required to log into your account which will be opened upon you making your first deposit.

Should you require any assistance please do not hesitate to contact our Customer Support team at support@lotteryoffice.com.au who will be happy to assist further.

Useful Link: Verify Identity

Upon your first deposit or purchase, we will attempt to automatically verify you based on the personal information you provided when you registered your Lottery Office account. If your identity is verified automatically, you will see a green tick next to your name under 'My Account' once you are logged in.

If your account is not verified, there will be a link under you name saying 'Not Verified – documents required'. To verify your account, click on that link and follow the instructions.

Useful Link: My Account

The Anti Money Laundering and Counter Terrorism Act 2006 now requires all providers of online gambling operators to verify their customer details within 14 days of the customer opening an account. In the spirit of cooperation with authorities we also attempt to verify your identify within 14 days.

If we are unable to verify your identity through our automated systems or through our requests to you for verification documents, your account will be suspended until we receive the necessary documents from you.

You can upload your documents anytime here: ID Verification.

You can set a spending limit at any time by logging into your account. 'Weekly Spending limit' can be found under the 'My Settings' tab.

Useful Link: Weekly Spend Limit

Yes. You can choose to take a break for 1 month, 2 months or 3 months. You won’t be able to make purchases or deposits during the break period and you won’t receive any promotional offers via email or sms.

You can manage these settings by logging into your account and selecting the 'Account Status' option in 'My Settings'. If you would like to make a change to a break period that you have previously set, please contact us at support@lotteryoffice.com.au.

Useful link: Account Status

Yes. You can close your account with The Lottery Office at any time. Simply adjust your 'Account Status' which can be found under the 'My Settings' tab of your account.

Please note: If you would like to be blocked from re-opening your account or opening a new account in future, please contact us at support@lotteryoffice.com.au and request us to add you to our exclusion list for this reason. If you need further help we recommend contacting gamblinghelponline.org.au

Useful link: Account Status

Playing lottery should be fun. If you are no longer enjoying your lottery play and are concerned you may have a problem, we encourage you to seek help by contacting gamblinghelponline.org.au.

You may also decide to take a break from The Lottery Office website, set a weekly spend limit or prevent yourself from playing in future.

Useful links:
Weekly Spending Limit
Account Status

A syndicate is a great way to increase your chances of winning without spending a huge amount of money. When you enter into a syndicate, you buy a share, and all other syndicate players do the same. All the money is combined to purchase large quantities of lottery tickets, increasing your chances of winning.

The number of shares in a syndicate is fixed at the outset and the more shares set and available for sale, the cheaper each share will be. The lotteries to be purchased and number of games will also be set and advertised at the outset.

You can buy as many shares as you like. The more shares you have, the more money you’ll collect if you win!

To join a syndicate, simply visit our syndicate page and follow the steps below:

1. Choose the number of shares you wish to play
2. Click the 'Play now' button
3. Click the shopping cart to review your order
4. Click 'Pay securely' to place you order

Your entry will appear in your account and in a confirmation email.

Joining forces with other players allows you to increase your chances of winning a jackpot.

Get more tickets for a fraction of the cost and share the fun with like-minded lotto-lovers.

You won’t have potential arguments as to who paid to be in the syndicate and difficulties collecting money from the ticket holder like you can possibly get with “office syndicates”. Every syndicate member gets paid their full entitlement by us after a winning draw.

Regardless of the number of shares sold in a syndicate, the shares you purchase will remain unaffected. Any unsold shares will be purchased by The Lottery Office at no extra cost to the existing syndicate members.

You are able to purchase as many shares in as many syndicates as you wish. And don’t worry about keeping track of syndicates, draws and outcomes. We look after all that. We will notify you of the results of all your syndicate draws and pay your winnings entitlements into your account.

Please note: Spending limits apply for verified and unverified accounts. Please refer to our terms and conditions.

Winnings will be divided equally between the number of total shares in a syndicate. The prize you receive will be dependent on the number of shares you bought. The more shares you have, the more money you collect in the event of a win.

If a USA Mega Lotto or USA Power Lotto syndicate wins a jackpot prize, a single lump sum payment will be made. The payment will be divided amongst players in the syndicate.

The amount each player receives depends on the amount of the after-tax lump sum payment, how many shares were available in the syndicate and how many shares the player purchased.

A Lotto System allows you to select more or less lottery numbers than normal, increasing your chances of winning a prize compared with a standard game.

Statistically speaking, the most effective way to boost the liklihood of you winning a lottery prize is very simple; you need to enter more games in a draw; the more games you've played, the higher the chances that one of them will win a prize. A single Lotto System game is the equivalent of many standard games, giving you more chances to win than with a standard game.

Lotto Systems also give you the chance to win multiple prizes across multiple divisions.

A Lotto System allows you to select more numbers in each game giving you more chances to win.

To illustrate how, let’s see an example using our UK Lotto: When you play a standard UK Lotto game, you select 6 main numbers:

But with a Lotto System, you can select 7, 8, 9, 10 or even 11 numbers. In the below example for a UK Lotto System 7, you are able to select 7 numbers, instead of the usual 6:

This one UK Lotto System 7 game is the same as playing the below 7 standard games:

This single UK Lotto System 7 game gives you all the possible combinations of the selected 7 numbers. This is the same as playing the above 7 standard games, meaning you’d have 7 chances of winning a prize instead of 1 with a standard lotto game.

It must be noted that any combination of standard numbers is just as likely as any other to win a prize, and it's not correct to assume that some numbers are more, or less likely to win a prize than any others.

To play a Lotto System game, you need to:

1. Choose which lottery you'd like to play
2. Click on ‘Choose Numbers’
3. Click the ‘Lotto System’ option
4. Choose which Lotto System you'd like to play
5. Select your game numbers. Alternatively, you can click on the purple lightning bolt, which will generate your numbers randomly.
6. Click on 'Confirm'
7. Click on 'Add to Cart'
8. Go through the Checkout payment process to complete the purchase of your games

When your purchase has been completed our international agents will then purchase matching tickets in overseas lottery draws. Confirmation of your order will be emailed to you.

Lotto Systems are available in all of our lotteries.

Winning with Lotto Systems is the same as with standard entries; the numbers you select must match with the numbers drawn. However, your chances of winning with Lotto Systems are greatly improved compared with standard games.

When you select the 'Guaranteed Power' (USA Power Lotto) or 'Guaranteed Mega' (USA Mega Lotto) options, all possible Power or Mega numbers are automatically played. For the 'Guaranteed Lucky Stars' (European Millions) and 'Guaranteed Euros' (European Jackpot) options, you have two choices:

1. Guaranteed one Lucky Star/Euro Number: Here you only need to select one Lucky Star or Euro Number. For the Lucky Star/Euro Number you don’t select, all possible numbers are automatically played
2. Guaranteed two Lucky Stars/Euro Numbers: Here you don’t need to select any Lucky Star or Euro Numbers. All possible Lucky Star/Euro Numbers are automatically played, for both numbers.

By eliminating or limiting how many secondary pool numbers you need to choose, you greatly increase your chances of winning a prize compared with standard games.

This feature can be used on USA Mega Lotto, USA Power Lotto, European Millions (for 1 lucky star or 2 lucky stars) or European Jackpot (for 1 Euro number or 2 Euro numbers). When you select the 'Guaranteed Power' or 'Guaranteed Mega' options, all possible Power or Mega, numbers for that lottery are automatically played.

When playing our ‘Pick 1 Less’ option, you will pick one less main number than you would when playing a standard game. All possible number combinations for that missing number are then selected automatically for you. The end result is that to win a prize, you don't need to select as many winning numbers are you normally would.

We are committed to keeping your account details confidential and safe. However, there are also some steps you can take to keep your personal information secure.

• Choose your password carefully. It should be at least 8 characters long and should include at least one uppercase letter, one lowercase letter and one number.

• Avoid using passwords that can be easily guessed. E.g. your birthday or pet's name.

• Change your password regularly.

• Never share your password with anyone. Our Customer Support staff will never ask for your password.

• Avoid using the same password for multiple websites.

• Log out of your account once you have finished making any purchases.

For more tips and advice on your personal cyber security, you can visit: https://www.cyber.gov.au/protect-yourself/resources-protect-yourself/personal-security-guides

Your information is accessible by authorised, and police checked personnel of The Lottery Office only. The Lottery Office will never divulge your information to third party companies for the purposes of marketing.

Customer account details such as your name, address, email address, phone number, and date of birth are collected and kept on our database. We use this information to protect your privacy and account with The Lottery office. Your information may be used to manage payments and transactions as well as improving our service to you by communicating suitable products and marketing information, further information about how The Lottery Office manage your information can be found in our privacy policy.

Scams are becoming more prevalent. Some useful tips to spot them are:

• Ask yourself if the email or message you have received was unsolicited.

• Do some research online. In the case of a gambling company, you can check to see if it is licensed by an Australian Government.

• Never provide your financial information in full.

• You should never be asked to pay money in order to 'release a prize'.

If you are ever in doubt about something you have seen on our website, heard about us or received from us, our customer Support staff are here to help and welcome any queries you may have.

If you suspect you may have been scammed by another company or unlicensed operator, you can:

• Contact your bank and explain the situation. There is the potential to receive a reimbursement from your bank.

• Report a stolen identity, contact IDCARE on 1800 595 160.

• Report it to Scamwatch at the Australian Competition and Consumer Commission.

• Report it to the Police, through the Australian Cyber Security Centre website.

• Call the Cyber Security Hotline on 1300 292 371

The Lottery Office is operated by Global Players Network Pty Ltd, and licensed and regulated by the Northern Territory Government of Australia. Our processes and financials are continuously audited as required by our Regulator.

The security of your information is extremely important to us and we use several methods to protect it.

• Sophisticated 256-bit encryption technology to protect your data during transmission to our website.

• Email alerts to advise you of any changes to your account such as a password reset.

• Session timeouts.

• We do not sell any of your personal details for marketing purposes.

• We guarantee complete confidentiality for all winners, including major winners.

• All staff with access to customer accounts complete regular police checks (please note: payment card details and your account password are never accessible to our staff).

'Phishing scams' may attempt to extract your personal information such as your password or account number. An example of this could be a company posing as a legitimate operator asking you to confirm your password, to review your account.

Please note none of our staff will ask you for your password nor do they have access to it.

Another example may be requesting your credit card details before releasing a prize. You should never have to pay or give your payment details to 'claim' or 'release' a prize.

Scammers will go to great lengths to look legitimate and create business names that sound like real companies. Email communications from The Lottery Office will only come from the addresses below:

• support@lotteryoffice.com.au

• mail@lotteryoffice.com.au

• info@lotteryoffice.com.au

• news@lotteryoffice.com.au

Always be wary of emails coming from similar (but not identical) email addresses to the above purporting to be from The Lottery Office. To be certain you can add the above addresses to your 'safe senders list' with your email provider. Typos in emails can also be a sign of an illegitimate email.

Getting to our website

You can type our address/domain name lotteryoffice.com.au directly into the address bar of your internet browser:

We recommend you bookmark our site or add it to your 'Favourites' list.

Once you are on our website

• You can check the connection type by double clicking on our website name in the address bar to reveal our full domain name: https://www.lotteryoffice.com.au/ - The 'https' means 'hypertext transfer protocol', the extra 's' on the end signifies that a 'Secure Socket Layer' (SSL) is being used to encrypt the connection between server and browser.

• You should see a padlock icon next to our domain name, clicking on this padlock will reveal if the website you are on is secure or not.

VPNs (Virtual Private Networks) can sometimes interfere with certain functions on our website and app. This is because VPNs may route your internet traffic through different servers, which can cause issues with location-based services, security features, or content loading.

When using a VPN, you may experience issues with:

Payment Processing: Problems with making payments or accessing certain payment methods.

Content Loading: Delays or failures in loading images, videos, or other functions.

Whilst it is ok to use a VPN with our service, to ensure full functionality of our website and app, we recommend disconnecting from your VPN while using our services. This will allow your connection to function normally, without any interference from VPN routing.

Please note that ad blockers and browser settings (strict settings, JavaScript, cookies etc) can also affect payment processing. If a problem persists, feel free to contact our customer support team for further assistance.

Useful Link: Contact Us