Website & App Terms | The Lottery Office

Global Players Network Pty Ltd ABN 41 102 371 335 (trading as The Lottery Office) own and operate www.lotteryoffice.com.au together with any sub-domains and mobile applications (the Website and App).

You acknowledge and agree that by accessing and/or using either or both of the Website and App, you agree to these terms of use (Terms of Use) and our Privacy Policy available at www.lotteryoffice.com.au/privacy-policy/.

You should review our Terms of Use and Privacy Policy carefully and immediately cease using our Website and/or App if you disagree with our Terms of Use and Privacy Policy.

Users of the Website and/or App must be at least 18 years of age (or older if required by any law applicable in your place of residence or in any jurisdiction in which you are located when transacting with us).

In these Terms of Use, “us”, “we” and “our” means The Lottery Office and our Related Bodies Corporate (as defined in the Corporations Act 2001 (Cth)). “You” and “your” means you, the user. All other capitalised terms in these Terms of Use shall have the same meaning as the Account Terms and Conditions.

1. Changes to Terms of Use

(a) We reserve the right, in our absolute discretion and without notice, to change the Terms of Use due to a requirement at law, regulations and/or our licence agreement with the Northern Territory Government. When we make updates to the Terms of Use, we will update the date at the bottom of this page. You accept that by doing this, we have provided you with sufficient notice of the variation. By using the Website and/or App after a new version of the Terms of Use has been posted, you agree to the terms of such new version.

2. Your Account with Us

(a) These Terms of Use govern your use of our Website and/or App and do not govern your Account or any purchases made via our Website and App. We refer you to our Account Terms and Conditions that govern your transactions for products and services with us, which is accessible here.

3. Third Party Sites

(a) Our Website and App may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.
(b) We improve our products and advertising by using Microsoft Clarity to see how you use our Website. By using our site, you agree that we and Microsoft can collect and use this data.

4. Intellectual Property Rights

(a) We own all rights, title and interest (including copyright, designs, content, patents, trademarks and other intellectual property rights) on the Website and App and in all of the material made available on or derived from the Website and App. The materials include but are not limited to text, documents, descriptions, products, technology, software, graphics, photos, sounds, videos, interactive features and services.
(b) We reserve all rights not expressly granted in and to the Website, App and materials. All other trademarks, service marks and logos used on the Website and App are the trademarks, service marks or logos of their respective owners.
(c) We grant you a personal licence to access and use the Website and App, provided you comply with the Terms of Use and all applicable laws and do not copy, distribute or modify any part of the Website and App without prior written authorisation from us nor use, modify, create derivative works of, transfer (by sale, resale, licence, sub-licence, download or otherwise), reproduce, copy, perform, publish, transmit, distribute, display or disclose content, except as explicitly authorised; nor disrupt servers or networks connected to the Website and App; nor use or launch any automated system (including without limitation, "robots" and "spiders") to access and/or use the Website and App. The Website, App and services provided to you may not be used in conjunction with a generative artificial intelligence solution.
(d) Any reproduction or redistribution of the Website and/or App and its content is prohibited and may result in civil and criminal penalties. You must not use our name or trademark or product names without our express written consent.

5. Unacceptable Conduct

(a) You agree not to use communications systems within the Website and/or App:
1. (i) to send unsolicited or unauthorised commercial communications;
2. (ii) for any fraudulent or deceptive purposes; and/or
3. (iii) to circumvent, disable or otherwise interfere with security-related features of the Website and/or App or features that restrict or prevent use or copying of any content or that enforce limitations on use of the Website and/or App.
(b) You must not do any act that we would reasonably deem to be inappropriate, unlawful or prohibited by any laws applicable to our Website and/or App, including but not limited to:
1. (i) using the Website and/or App to defame or libel us, our employees or other individuals;
2. (ii) uploading files that contain viruses that may cause damage to our property or the property of other individuals;
3. (iii) posting or transmitting to the Website and/or App any material that is, in our reasonable opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security;
4. (iv) submit any material of any kind which violates or infringes the rights of any other person including material which is protected by copyright, trademark, or any other proprietary right without first obtaining the permission of the owner or relevant rights holder;
5. (v) modify or delete any material or add any material to the Website and/or App except where we have given you prior written consent;
6. (vi) create a false identity for the purpose of misleading us or others;
7. (vii) attempt to gain unauthorised access to any part of the Website and/or App; or
8. (viii) any other act that would constitute a breach under these Terms of Use including but not limited to Privacy.
(c) If we allow you to post any information on our Website and/or App, we reserve the right at our sole discretion to remove this information if we reasonably believe it is not consistent with these Terms of Use. If you are an Account Holder, we may also immediately close or suspend your Account with us and/or add you to our exclusion list.
(d) Our customer support team may contact you by email, telephone, letter or social media messaging to discuss comments, issues, concerns or statements that you have made on our Website and/or App concerning us, our Lotteries and/or services.
(e) You agree that we reserve the right to co-operate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or any other information in respect of anyone posting any materials which violate these Terms of Use and any applicable or relevant law.

6. Viruses

(a) We cannot guarantee that use of the Website and/or App will be free of viruses, or other codes that may corrupt or infect your computer. You are responsible for implementing virus checking and other procedures to prevent any such corruption or infection.

7. Website and/or App Unavailability

(a) We undertake to make all reasonable efforts to ensure that the Website and/or App are available to you for use. The accessibility and operation of our Website and App rely on internet technologies outside our reasonable control. We do not guarantee continuous accessibility, uninterrupted operation or any particular standard of performance of our Website and App. To the extent permitted by law, we are not liable to you for:
1. (i) failure of the Website and/or App to perform in whole or in part, any function which we have specified it will perform; and/or
2. (ii) delays or errors in the execution of any transaction or instruction because of the communication network, ancillary equipment or any circumstance beyond our reasonable control.

8. Warranties and Disclaimers

(a) The Website and App are provided on an "as is" basis and use of the Website and/or App is at your own risk. While we have used our best endeavours to ensure that the information contained on and accessed through the Website and App is correct and current at the time of publication, we do not accept responsibility for any error, omission or defect in the information.
(b) Nothing in this clause affects your rights under the Australian Consumer Law. Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law (Non-Excludable Guarantees). To the fullest extent permissible by law, subject to any Non-Excludable Guarantees, we, our related entities, affiliates, partners and suppliers and their respective directors, employees, agents and contractors, expressly exclude all terms, representations and warranties, express or implied, in connection with the operation of the Website and App, your use of or access to the Website and App, or inability to use or access the Website and/or App, the results of your access or any information, content or products or services available on the Website and/or App.
(c) The accessibility and operation of the Website and/or App rely on the internet connectivity outside our reasonable control. We do not guarantee continuous accessibility, uninterrupted operation or any particular standard of performance of the Website and App.
(d) We may from time to time close or limit access to the Website and/or App for various reasons including but not limited to, scheduled downtime or as part of our continuous security monitoring controls.
(e) We may amend the help pages and other procedures and explanatory information displayed on or accessible within the Website and/or App where it is reasonably required to ensure we are providing up to date information.

9. Liability

(a) Our commitments to you in relation to the Website and/or App and any other things we provide under these Terms of Use, are set out in these Terms of Use. We only accept liability in relation to such matters for breach of the commitments we make in these Terms of Use, or where such liability arises due to our gross negligence, wilful misconduct, or for liability that we cannot exclude under the Australian Consumer Law.
(b) To the fullest extent permitted by law, except for any liability that cannot by law be excluded, including under the Non-Excludable Guarantees, in no event shall we be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of or the performance of the Website and/or App.
(c) To the fullest extent permitted by law, for liability that cannot be excluded by law including under the Non-Excludable Guarantees, our liability shall be limited at our sole option to, if the breach relates to goods: (i) the replacement of the goods or the supply of equivalent goods; (ii) the repair of the goods; (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or (iv) the payment of having the goods repaired and, if the breach relates to services: (i) the supply of the services again; or (ii) the payment of the cost of having the services supplied again.

10. Indemnity

(a) The Website and App are heavily regulated, and your failure to comply with these Terms of Use may cause us to breach relevant laws. To the extent permitted by law, you agree to indemnify us, our Related Bodies Corporate (as that term is defined in the Corporations Act 2001 (Cth)), and our officers, employees and agents, from and against any claims, loss and liabilities arising out of your breach of these Terms of Use, which results in any of those indemnified breaching any relevant law.

11. Suspension and Termination

(a) We reserve the right at any time, in our absolute discretion, to deny, suspend or terminate your access to the Website and/or App for a breach of these Terms of Use, or for any other reason we deem reasonable.

12. Linking to another Website

(a) You must not create a hyperlink to any page within any Website governed by these Terms of Use unless we give you prior written permission.

13. Use of Cookies

(a) When accessing our Website and/or App, we may use cookies. Our Cookies Policy can be found here. We also refer you to our Privacy Policy in clause 14.

14. Privacy

(a) If you provide us with your personal information when interacting with us via our Website and/or App, it will be handled in accordance with our Privacy Policy located at www.lotteryoffice.com.au/privacy-policy.

15. Severability

(a) In the event that any provision of these Terms of Use is held to be invalid, illegal or unenforceable, that provision shall to the extent of the invalidity, illegality or unenforceability be ignored and all the other provisions of the Terms of Use will remain in full force and effect.

16. Jurisdiction and Governing Law

(a) Your use of the Website and/or App and these Terms of Use is governed by the laws of the Northern Territory, and you submit to the jurisdiction of the Northern Territory.
(b) We make no representation that the content of the Website and App complies with the laws of any country outside Australia. All rights not expressly granted herein are reserved.

Last updated on 1 May 2025

Website and App Terms of Use