Privacy policy | The Lottery Office

RATIONALE

The www.lotteryoffice.com.au website (Website) is owned and operated by Global Players Network Pty Ltd (trading as The Lottery Office) (TLO). The use of the terms “we”, “us” or “our” refers to TLO. The use of the terms “you” and “your” refers to our customers who either visit or apply for an Account via our Website.

This Privacy Policy sets out how we collect, store and use Personal Information. This Privacy Policy also details how you can access and update your Personal Information or make a complaint.

By using the Website, you agree to this Privacy Policy, Website and App Terms of Use and our Account Terms and Conditions (where applicable). All capitalised terms in this Privacy Policy shall have the same meaning as the Account Terms and Conditions.

We are committed to the protection of the Personal Information of individuals, and to maintaining the highest possible standards of privacy. We seek to implement practice, procedures and systems that comply with the Privacy Laws.

DEFINITIONS

AML/CTF Act means the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

Personal Information is any information about you that identifies you or by which your identity can be reasonably determined, as defined by Privacy Laws.

Privacy Laws means (1) the Privacy Act 1988 (Cth) including the Australian Privacy Principles and in addition, to the extent applicable, (2) the European Union (EU) General Data Protection Regulation (‘GDPR’), where we process Personal Information relating to identifiable individuals to whom the GDPR applies, (3) the Data Protection Act 2018 (UK) (‘UK Act’), where we process Personal Information relating to UK residents, and (4) other laws where applicable

POLICY

Collection of Personal Information

We will only collect information about you via our Website/App where it is provided directly by you to us (with the exception of non-identifiable click-stream and cookie data provided automatically via the Website/App).

You will be unable to use the Website/App to play our lotteries until you apply for an Account and be registered as an Account Holder with us.

In applying for an Account with us, you will be required to provide your full name, mailing address, date of birth, email address and mobile number information that appears on your identity verification documents which we require for Account registration and the on-going operation of your Account.

Creating an Account is free, but to fund your Account in order to play our lotteries, you will need to submit payment via credit or debit card, BPay or other methods made available by us to you. Credit and debit card details are not stored by us but are encrypted by the processing bank.

You may need to provide proof of identity to us for verification purposes. If you do not provide this information necessary to set up your Account and become an Account Holder, you may not be able to participate in our lotteries via the Website and/or App.

We may also collect Personal Information through third party providers, in accordance with Privacy Laws, for example, companies contracted by us to improve our products and services or to ensure quality assurance. We will only collect Personal Information through a third-party provider if that third party provider has the consent of the individual to provide their Personal Information to us. If you believe your Personal Information has been provided to us without your consent, please contact us using the details provided in ‘Concerns and Complaints’.

You may close your Account at any time by changing your Account status under ‘My Settings’ or by contacting our Customer Support Team.

Sensitive Information

We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or in the circumstances permitted by Privacy Laws.

Clickstream Data

When you visit our Website, our servers may also collect anonymous, non-personal information, which does not identify you as an individual, for analytical purposes. This information may include:

server (IP) address and machine name
location details such as longitude, latitude, city, region and country
date and time of visit to the site
top level domain name
pages accessed and documents downloaded
number of bytes transmitted and received for each request
previous site or page visited
search terms used
the type of browser used
the type of device used

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our Website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising.

No attempt will be made to identify users or their browsing activities except if required by law enforcement.

Cookies

We refer you to our Cookies Policy here.

Use and Disclosure

We will only use or disclose Personal Information for the purpose which was either specified or reasonably apparent at the time of collection. We may also use or disclose Personal Information for any other related purpose for which such information would reasonably be expected to be used, to the extent permitted by Privacy Laws.

One of the essential uses for Personal Information is to ensure that individuals are legally entitled to use our services in accordance with our government licence and regulatory provisions. This includes ensuring that individuals are over the age of 18 and are legally entitled to participate in our lotteries.

Personal Information is also used for the purposes of operating our harm minimisation requirements as referred to in the Account Terms and Conditions and our Website. As well as restricting players to the advised spending limits our aim is to prevent the gambling of our players from having a detrimental effect on their lifestyle and that of their families.

We will also use your Personal Information as reasonably necessary to:

Set up, facilitate and manage your Account;
Provide you with lottery products and services;
Record and register your lottery purchases and other transactions with us;
Notify you of, and provide you with, any lottery winnings, upcoming lottery jackpots and lottery draw outcomes relevant to you;
Administer and manage our business services including in relation to charging and billing;
Research and develop our services and infrastructure, including testing and upgrading these systems;
Ensure the effective administration of lottery participation, recording expenditure and winnings, history of gameplay and outcomes, bonuses earned and expended by you;
Consider applications, enquiries and approaches made by you to us including support requests;
Contact an individual regarding comments, issues, complaints, concerns or statements made via our social media sites or to customer support services;
Enforce the Website and App Terms of Use and the Account Terms and Conditions including the investigations of possible violations of them;
Identify, prevent or address fraudulent activity, security or technical issues;
Protect the rights of us, our users or the public;
Communicate new products and services available to you for marketing purposes, including advising of the opportunity to take up special promotions and offers. An “opt-out” option will be provided in any of this type of communication; and
Conduct market research, sales and other marketing activities.

This list is not exhaustive and there may be other reasons we are required to use Personal Information to provide our services.

We may also disclose your Personal Information to third parties in the following circumstances:

where we have sought your consent or as is otherwise allowed or required by law, including but not limited to Courts, Government and regulatory authorities as required or authorised by law (for example respond to legal process, subpoena, or Governmental request relating to the AML/CTF Act);
to enable outsourcing of relevant functions relevant to the provision of lottery and marketing products and services and only for the primary purpose of providing those functions;
to our related companies, contractors, suppliers or service providers for the purposes of providing services on our behalf and performing our administration and other operations, including accounting and finance checks, IT, marketing, record keeping and statistical purposes, market research, safety purposes, fulfilment services and/or Website traffic analysis;
to any entity to which we propose to assign any part of our business; or
or to other organisations with whom we have contractual agreements.

If any such third parties collect your information they will have their own obligations regarding treatment of your information, and if you have any concerns about those parties you should liaise with them directly.

Direct Marketing

In accordance with Privacy Laws, we may also use Personal Information to send marketing or promotional materials. Anyone can opt-out from receiving marketing notifications via email, push notifications and SMS by changing the notification settings on the Website under ‘My Account’, by choosing to unsubscribe from such communications (by clicking the link provided in any applicable email or SMS notification), or by contacting our Customer Support Team.

Security and Storage of Personal Information

We are committed to the protection of your Personal Information from unauthorised access and will take reasonable steps to protect Personal Information from misuse, loss and unauthorised access, modification or disclosure. We use a range of security measures and procedures to protect the Personal Information we hold. This information is stored securely and complies with Privacy Laws. However, there may be risks associated with transferring your Personal Information to us from other internet facilities or by email.

Our employees are required by Privacy Laws and their employment contracts to maintain the confidentiality of any Personal Information held by us.

With regard to International Credit Card regulations, we are governed by the Payment Card Industry Data Security Standard (PCI) which, amongst other things, requires us to be compliant with required PCI procedures and standards for the protection of our customers. This includes a periodic assessment program to undergo validation processes including independent tests and reporting.

The Northern Territory Government reviews and approves our security control systems.

Access, Correction, Deletion and Accountability of Personal Information Retained

We will take reasonable steps to ensure that the Personal Information we collect is accurate, complete and up-to-date. You have the right to seek access to and correction of your Personal Information held by us and to advise us of any inaccuracy. There are exceptions to these rights as set out in Privacy Laws, and access may be denied if such an exception applies. If we deny access we will provide reasons why.

If you request access or correction to Personal Information, we will ask you to verify your identity and specify the nature of your request in writing. We may charge a small access fee to cover the costs of meeting the request, where permitted by Privacy Laws. Any request will be dealt with in a reasonable timeframe. We may provide you with this information verbally or in writing, as may be appropriate.

A copy of the Personal Information held about you may be obtained or corrected by referring to our contact details on the Contact Us page of our Website or at the conclusion of this Privacy Policy.

Our Customer Support team are trained to confirm and update where necessary, your contact details.

You may request the deletion of your Personal Information at any time by contacting us on the details set out below. Please note that some Personal Information we are required to retain pursuant to our legal, regulatory and licence obligations. Any request will be dealt with as swiftly as possible.

UK + EU residents also have the following additional rights:

the right to be informed about how their Personal Information is being used;
the right to request that we erase their Personal Information (right to be forgotten);
the right to obtain a copy of their Personal Information on request;
the right to have incorrect Personal Information updated;
the right to transfer their Personal Information to another person or entity (right of data portability);
the right to restrict or object to processing, or withdraw consent to processing; and
the right to lodge a complaint with a supervisory authority (see below).

Transfer of Personal Information Overseas

By providing your Personal Information to us, you consent to disclosures to third parties who may be located out of Australia, for example, storing customer information on secure servers located in another country as part of our operational infrastructure or sharing Personal Information with offshore security firms or fraud detection agencies to identify and prevent fraudulent activity. That third party may store your Personal Information but are not permitted to re-sell, use, or share that Personal Information without our permission.

We will take reasonable steps to ensure that any overseas recipients take steps to protect your privacy in accordance with our Privacy Laws.

For UK + EU residents, such steps may include (without limitation) transferring your Personal Information:

to a third party in a country that has been identified as providing adequate protection for EU or UK data; or
to a third party which has entered into standard contractual clauses adopted or approved by the European Commission.

Should you require more detailed information with regard to transferring your Personal Information outside the EU or UK (e.g. the names of the recipients and the exact legal basis for any such transfer), please contact us on the contact details below.

For the avoidance of doubt, we will not send your Personal Information outside of Australia unless:

It is necessary (including to provide the Personal Information to a third party) to provide our goods and/or services to you;
You have provided your consent;
We believe on reasonable grounds that the organisation involved would only deal with your Personal Information in a similar manner to the requirements under Privacy Laws; or
Where otherwise allowed by Privacy Laws.

Links to Other Websites

Our Website may contain links to other websites of interest. However, once you have used these links to leave our Website, you should note that we do not have any control over that other website. This Privacy Policy is strictly limited to our collection, storage and use of Personal Information collected via the Website or otherwise in the course of our business, and does not apply to any third parties. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement policy applicable to the website in question.

Concerns and Complaints

If you have a complaint about a breach of our Privacy Policy, the Privacy Laws or any other applicable code, or require further information about this subject, you can contact us:

Via e-mail: support@lotteryoffice.com.au

Contact Support

We take any such concerns seriously and will generally respond within 7 business days of receipt. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner to lodge a complaint at:

https://www.oaic.gov.au/privacy/privacy-complaints

Or in writing at:

GPO Box 5218
Sydney NSW 2001

Or the local regulator in your jurisdiction in the UK or Europe, as applicable.

Digital Verification System (DVS)

Should you require further information concerning the DVS Hub, we refer you to www.idmatch.gov.au.

Changes to this Privacy Policy

We may, as necessary, review and update this Privacy Policy due to changes in law, technology or business operations. All changes will be posted to this page, without notice and you should therefore check this page for updates from time to time. All Personal Information held by us will be governed by this Privacy Policy.

A written copy of this Privacy Policy will be provided to you should you require one.

Via e-mail: support@lotteryoffice.com.au

Contact Support

Last updated on 1 May 2025

The Lottery Office Privacy Policy