FAQs

Categories

Managing my account

I've forgotten my log in email

Please contact our Customer Support Team at support@lotteryoffice.com.au and we'd be happy to help you. 

I've forgotten my password

If you have forgotten your password, don't worry. Simply follow the steps below:

  1. Go to the Log in section and click Forgot Password?
  2. Enter your email address
  3. Click Reset Password
  4. You will receive an email with a link to change your password
  5. Follow the instructions in the email to change your password

Please note: Sometimes your web browser (E.g. Safari, Internet Explorer, Chrome, etc) will save your old login information so you may need to remove that old information. All browsers have options to delete cookies, cache data and form data and login information.

My account is locked

For your security, we will lock your account for 10 minutes after 3 consecutive failed password attempts.

You can immediately unlock your account by resetting your password.

Alternatively, your account will unlock after 10 minutes.

How do I update my personal details?

Once you are logged in, click on your name at the top of the screen and navigate to 'My Account'.

'Personal Information' can be found under the 'My Settings' tab. Players are not permitted to change their registered name or date of birth once they have been verified.

Useful Link: Personal Information

How can I view my current and previous game purchases?

Once you are logged in, click on your name at the top of the screen and navigate to 'My Account'.

Under the 'My History' tab you can find all your current and previous transactions with us.

Useful link: My History

What does an "Inactive" account mean?

Your account will be deemed 'Inactive' if you have not logged in, made a deposit, made a purchase or made a withdrawal within 3 years.

Any funds remaining in your account after this time period will be forfeited to the Northern Territory Government of Australia.

How do I close my account?

Once you are logged in, click on your name at the top of the screen and navigate to 'My Account'.

You can manage your 'Account Status' under the 'My Settings' tab.

Useful link: Account Status

How do I set my notification preferences?

Once you are logged in, click on your name at the top of the screen and navigate to 'My Account'.

You can manage your 'Notification Settings' under the 'My Settings' tab.

Useful Link: Notifications