FAQs

Categories

ID verification

Why do I have to verify my identity?

The Anti Money Laundering and Counter Terrorism Act 2006 now requires all providers of online gambling operators to verify their customer details within 14 days of the customer opening an account. Our customer accounts are opened upon the customer making their first deposit (for lottery purchases) under the account number allocated to them. Although lotteries are generally exempt from the requirements of the Act, in the spirit of cooperation with authorities we also attempt to verify your identify within 14 days. This ID verification is also a central platform of our approved responsible gambling program. Players are not permitted to withdraw from their account until verification is complete and we place strict spending limits on unverified players.

Useful Link: ID Verification

What documents can I use to verify my identity?

We require 1 Government issued form of identification. E.g. driver's license, passport, 18+ card.

Any documents uploaded via the website should be in a readable size and format. Please scan or take a clear photo and save the files in the following formats only: Jpg, Tif, Png and Gif (Max. size 2MB).

Documentation must also be up-to-date. If using your driver's license, please provide images of both the front and back of the document.

Should you require any assistance please do not hesitate to contact our Customer Support team at support@lotteryoffice.com.au who will be happy to assist further.

Please Note: If we have not been able to verify your identity after your account is opened (following your first deposit) within our required time frame, and following our sending email notices or our requirements, your account must be suspended until adequate documentation is received.

Useful link: Upload Identity Documents

How do I verify my identity?

Simply click on the below link and follow the instructions. You will be required to log into your account which will be opened upon you making your first deposit.

Should you require any assistance please do not hesitate to contact our Customer Support team at support@lotteryoffice.com.au who will be happy to assist further.

Useful Link: Verify Identity

How do I know if my account is verified?

Upon your first deposit or purchase, we will attempt to automatically verify your identity using the details you provided when you registered your Lottery Office account. We use a recongnised and approved third-party ID verification provider for this service. If your identity has been verified automatically through public records, you will see a green tick next to your name under 'My Account' once you are logged in.

If your account is not verified, there will be a link under you name saying 'Not Verified - documents required'. To verify your account click on that link and follow the instructions.

Useful Link: My Account

What if I don't verify my identity?

The Anti Money Laundering and Counter Terrorism Act 2006 now requires all providers of online gambling operators to verify their customer details within 14 days of the customer opening an account. In the spirit of cooperation with authorities we also attempt to verify your identify within 14 days.

If we are unable to verify your identity through our automated systems or through our requests to you for verification documents, your account will be suspended until we receive the necessary documents from you.

You can upload your documents anytime here: ID Verification.