FAQs

Categories

General

I’ve received a call/email asking for money before you will release my winnings – is this a scam?

Yes.

In the event of a win The Lottery Office will never ask you for any money before releasing your winnings. Our advice would be for you to hang up if you receive any future calls, and if you can, block the originating number. Ignore any emails of a similar nature. DO NOT send them any money under any circumstances.

Why am I not getting any emails from The Lottery Office?

Occasionally we have found that emails we send mistakenly get flagged as spam/junk by some email services. Please check your email’s spam/junk folder. Additionally, we recommend that you add support@lotteryoffice.com.au, info@lotteryoffice.com.au, news@lotteryoffice.com.au and mail@lotteryoffice.com.au to your email’s address book to ensure that you never miss an important notification from us. Refer to your email’s help section for further information.

How do I whitelist emails from The Lottery Office?

To ensure emails we send you reach your inbox, and aren't mistakenly sent to the junk folder, please whitelist our email addresses - info@lotteryoffice.com.au, news@lotteryoffice.com.au and mail@lotteryoffice.com.au

Below is information on how to whitelist us with Yahoo, Gmail, Hotmail, Outlook and Apple Mail. Even if your ISP or email program is not listed, with these instructions you should be able to figure out how to whitelist our email address at any ISP or with any email program.

Also, if you find emails from info@lotteryoffice.com.au, news@lotteryoffice.com.au and mail@lotteryoffice.com.au in your spam or junk folder, please take that opportunity to tell your mail program that it is not spam by hitting the "not spam", "not junk" (or similar) button, to ensure your program whitelists it.

Yahoo

Visit Yahoo support for information on how to whitelist emails from The Lottery Office.

Gmail

Visit Gmail support for information on how to whitelist emails from The Lottery Office.

Outlook

Visit Outlook support for information on how to whitelist emails from The Lottery Office.

iPhone/iPad

Visit Apple support for information on how to whitelist emails from The Lottery Office for iPhone and iPad.

If you continue to have problems, please contacts us at support@lotteryoffice.com.au

Why do you send me text messages?

If you are receiving SMS messages from us it is because you selected to be notified of news, promotions or special jackpots. You can choose to stop receiving text-messages from us at any time, by reviewing your notification settings.

Useful link: Notifications

Do you give any money to charity?

Yes. The Lottery Office Charitable and Community Benefits Fund was set up to ensure that a percentage of our revenue would be put back into local communities and organisations.

If you would like to suggest a charity or cause that would benefit from a donation, please contact charity@lotteryoffice.com.au

How can I contact The Lottery Office?

You can contact us any time by emailing support@lotteryoffice.com.au

Alternatively, you can talk to us via LiveChat Mon-Fri between the hours of 09:00 and 17:00 (AEST) or via the contact form on the website.

Useful Link: Contact Us

Where is The Lottery Office located?

We are based right here in Australia with our operations centre in Darwin, NT.