FAQs

Categories

App

Can I purchase entries through a mobile phone or iPad / tablets?

The Lottery Office features Responsive Web Design and works on mobile devices and tablets, so you can purchase games anywhere, anytime.

Alternatively you can download our official Android app here: https://lotteryoffice.com.au/app

Or, download on the App store here.

How do I download The Lottey Office app?

The Lottery Office app is currently available for Android here: https://lotteryoffice.com.au/app

Or, download on the App store here.

Is the app secure?

Your security is very important to us. The same high level security technology that is applied to our website is also applied to our app.

For further information regarding Security, please go to our Privacy Policy.

How do I login to the app using my fingerprint?

Please ensure you have enabled the biometric authentication functionality on your device to benefit from quick login to the app via fingerprint or Face ID.

For older versions of Android devices it can be enabled via 'Lock screen and Security' found in the 'Settings' menu, and for newer versions it can be enabled via 'Biometrics and Security' found in the 'Settings' menu.

For older version of iOS devices it can be enabled via 'Touch ID & Passcode' found in the 'Settings' menu, and for newer versions it can be enabled via 'Face ID and Passcode' found in the 'Settings' menu.

Why cant I find The Lottery Office app in the Google Play Store?

Google's policies do not allow any gambling apps in the Play Store within Australia. However you can still enjoy our app on Android by following the steps below:

  1. Click on the button below to download the official file
  2. Go to your downloaded file and click on The Lottery Office App
  3. Accept the app from the third-party unknown source
  4. The app will be installed in a few minutes

Useful Link: Download App