FAQs

How do I know if my account is verified?

Upon your first deposit or purchase, we will attempt to automatically verify your identity using the details you provided when you registered your Lottery Office account. We use a recongnised and approved third-party ID verification provider for this service. If your identity has been verified automatically through public records, you will see a green tick next to your name under 'My Account' once you are logged in.

If your account is not verified, there will be a link under you name saying 'Not Verified - documents required'. To verify your account click on that link and follow the instructions.

Useful Link: My Account