FAQs

What documents can I use to verify my identity?

We require 1 Government issued form of identification. E.g. driver's license, passport, 18+ card.

Any documents uploaded via the website should be in a readable size and format. Please scan or take a clear photo and save the files in the following formats only: Jpg, Tif, Png and Gif (Max. size 2MB).

Documentation must also be up-to-date. If using your driver's license, please provide images of both the front and back of the document.

Should you require any assistance please do not hesitate to contact our Customer Support team at support@lotteryoffice.com.au who will be happy to assist further.

Please Note: If we have not been able to verify your identity after your account is opened (following your first deposit) within our required time frame, and following our sending email notices or our requirements, your account must be suspended until adequate documentation is received.

Useful link: Upload Identity Documents