Why can’t I make a purchase or add funds to my account?
The most common reasons for this are:
- Your Bank did not authorise the request. In this instance please contact your Bank.
- You are using an expired/Cancelled Credit Card.
- You may have reached your funds limit. Additionally you may have set a weekly spend limit previously. You can manage your weekly spend limits in the 'My Settings' tab once you are logged in. Please note: All player accounts have a maximum weekly spending limit: $10,000.
Useful link: My Settings
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