FAQs

Why can’t I make a purchase or add funds to my account?

The most common reasons for this are:

  1. Your Bank did not authorise the request. In this instance please contact your Bank.
  2. You are using an expired/Cancelled Credit Card.
  3. You may have reached your funds limit. Additionally you may have set a weekly spend limit previously. You can manage your weekly spend limits in the 'My Settings' tab once you are logged in. Please note: All player accounts have a maximum weekly spending limit: $10,000.

Useful link: My Settings