FAQs

How do I collect my winnings?

For jackpot prizes or first division wins of over $10,000 you will be contacted within 2 business days to discuss payout arrangements. You may be required to provide further proof of identity documentation before we can pay out a large win. Large wins will not be automatically added to your account funds, but they will be recorded on the relevant entry in 'My Draws'.

Winnings under $10,000 will be automatically transferred to your Lottery Office account. Players who have successfully had their identity verified are able to withdraw any winnings. Unverified players cannot withdraw winnings.

Please note: Bank accounts used for payment of winnings must be in the name of The Lottery Office account holder and be located in their country of residence.