FAQs

How do I whitelist emails from The Lottery Office?

To ensure emails we send you reach your inbox, and aren't mistakenly sent to the junk folder, please whitelist our email addresses - info@lotteryoffice.com.au, news@lotteryoffice.com.au and mail@lotteryoffice.com.au

Below is information on how to whitelist us with Yahoo, Gmail, Hotmail, Outlook and Apple Mail. Even if your ISP or email program is not listed, with these instructions you should be able to figure out how to whitelist our email address at any ISP or with any email program.

Also, if you find emails from info@lotteryoffice.com.au, news@lotteryoffice.com.au and mail@lotteryoffice.com.au in your spam or junk folder, please take that opportunity to tell your mail program that it is not spam by hitting the "not spam", "not junk" (or similar) button, to ensure your program whitelists it.

Yahoo

https://au.help.yahoo.com/kb/sln28074.html

Gmail

https://support.google.com/mail/forum/AAAAK7un8RUaIIsnxmOKl0?hl=en

Outlook

https://support.office.com/en-us/article/prevent-email-from-being-marked-as-spam-in-eop-and-office-365-74aaade0-efc0-46ac-b949-f2d1d59256fa

iPhone/iPad

https://discussions.apple.com/thread/8152016

If you continue to have problems, please contacts us at support@lotteryoffice.com.au