FAQs

Are there any fees with The Lottery Office?

The game price for each lottery we offer covers the cost of the matching overseas lottery ticket, GST, a Charity amount and our administration costs. We will never charge any fees for claiming and paying winnings.

Please be aware that some credit card deposits may incur a 'cash advance fee' due to the activity being considered a 'gambling transaction'. This is determined by a player's bank and you may wish to check with your bank to clarify if your deposits will trigger this fee. To avoid this fee, we suggest using an alternative payment method including Debit Card, Bpay or POLi pay.

Please note: POLi pay is not available for NZ customers.